Sports & Recreation Manager

JCC Greater Boston•Newton, MA

6h•Hybrid

About The Position

The JCC Greater Boston Sports & Rec Manager leads and manages high-quality sports programs and activities. This role requires a motivated, passionate, creative professional, able to work autonomously, and committed to delivering exceptional, member-focused programming that reflects current trends. The position drives program revenue growth, safety, member satisfaction, and retention through strong sports programming and facility operations. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent, welcoming staff and participants from diverse backgrounds. While proudly Jewish, they strive to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background, guided by core values of Belonging, Joyfulness, Collaboration, and Transformation. The JCC Greater Boston has been committed to its mission of creating a vibrant, inclusive, and diverse community by nurturing meaningful and lasting relationships since 1983, through early learning centers, day camps, teen and family programs, health and wellness offerings, and adult arts and ideas classes. Staff enjoy an innovative, friendly, and welcoming environment where their talents and contributions are appreciated, with high ratings in employee surveys for direct management and organizational alignment.

Requirements

CPR certification required, or willing to become certified once hired.
Strong leadership and organizational skills.
Excellent communication and interpersonal skills.
Comfort with Microsoft Office.
Ability to successfully learn and use JCC-specific programs like SalesForce and UPACE and others as needed.
Knowledge of industry standards and best practices in Sports & Recreation.
Experience with budget management and program evaluation.
Ability to work collaboratively with colleagues and build positive relationships with members and program participants.
Passion for health, fitness, and wellness.
Ability to work well in a busy, dynamic, and sometimes noisy environment involving multiple tasks and priorities.
When working remotely, will utilize their work laptop, and must have a phone, reliable internet connection and software needed to perform their job.
Flexibility in schedule and being available to respond and engage with direct reports via email or phone as needed, including weekends.
Able to lift and carry objects weighing up to 40 pounds (boxes of supplies, fitness equipment, etc.).
Availability to manage occasional events during weekend and evening hours is also required.

Nice To Haves

Bachelor’s Degree in Sports Management, Physical Education, or Recreation Management or related field.
2+ years management experience in coordinating sports and/or leagues.

Responsibilities

Provides strategic and supervisory leadership of our Sports and Recreation programs including, but not limited to, Pickleball, tennis, basketball and table tennis.
Owns and manages the strategic direction of these programs – identifying the best offerings, adjusting the portfolio of programs as warranted, determining and setting appropriate pricing, and understanding new developments in these areas.
Manages to the respective budgets of these programs.
Proactively works with the managers or instructors of these programs to drive revenue growth and positive net asset impact.
Searches for new offerings, and identifies new options through research, analytics and forecasting, that will drive incremental growth of Sports and Rec revenue.
Implements and manages these new offerings.
Consults and collaborates with the program leads outside of Health & Wellness for the FEJL youth sports programs, and the JCCGB Maccabi team.
Ideates, implements and manages promotional and retention strategies for all sports programs.
Ensures member satisfaction and policy adherence, and capably manages Sports-related member complaints and issues.
Promotes and markets Sports programs, both directly and through collaboration with Marketing.
Collaborates and contributes to ad hoc projects and events, including but not limited to, open houses, member appreciation events, and family fun days.
Perform administrative functions and coordination necessary to support H&W Sports & Rec programming, and Sports Facilities operations in support of other programming.
Accountable for all operational logistics including but not limited to managing program/service scheduling, court rentals, registrations, staff scheduling, and marketing promotional activity, working collaboratively with the program managers (if applicable) and instructors.
Manages Gymnasium oversight and scheduling, including coordination with other departments to support their Sports facilities’ needs (such as Camps, ELC, After-School Program).
Communicates schedule information, including changes, internally with Health & Wellness, and with other JCC stakeholders including Membership, Member Relations and the On-Duty Managers.
Executes a level of functional management of the H&W Operations Coordinator on sports-related activities, including but not limited to lesson scheduling, gym and tennis schedules, program creation and Sports program registrations.
Works with program staff and Facilities to manage all internal/external programs, schedules and rentals to ensure that the scheduling is accurate and coordinated in all Health and Wellness spaces.
Updates website schedules and ReSched (our room-booking tool) bookings.
Analyze internal (membership) and external (community) markets to identify trends and opportunities.
Plan, schedule, staff, budget, and promote all assigned sports-related programs.
Maintain efficient gym and facility schedules and ensure equipment is available, functional, and safe.
Orders new equipment as needed.
Report safety hazards, unclean conditions, or malfunctioning equipment promptly.
Actively create a welcoming dynamic where each individual is valued, seen and welcomed.
Actively participate as an essential member of the Health & Wellness team.
Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation, including through personal role modeling.
Participate in all staff meetings and trainings as assigned and contribute to overall organizational success.
Attend JCCGB All Staff meetings.
Other duties as assigned.
Identify staffing needs, and as warranted, oversee the hiring and onboarding of new Sports and Rec staff.
Supervise all Sports Pros, including Pickleball, Tennis, Table Tennis and Basketball pros.
Manage and execute Sports Instructor payroll and collaborate on program strategy, pricing and promotion.
Perform supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Create/facilitate an environment where employees can achieve individual goals.
Conduct supervisory meetings to provide on-going guidance, direction and supervision.
Foster effective relationships with Sports Pros while providing on-going guidance, engagement, and supervision via regular staff communication and one on one meetings as needed.
Coordinate procurement for program needs.
Oversee equipment and supply purchasing.
Attend program staff meetings and management meetings.

Benefits

Comprehensive and competitive benefits package
Competitive cost-sharing Health and Dental Insurance
JCC Sponsored/Paid Health Reimbursement Account
JCC Sponsored/Paid Group Life Insurance/LTD Coverage
Generous paid time off supporting a quality work-life balance
Tax-deferred 403(b) retirement savings plan
Voluntary Supplemental Vision Insurance
Additional Voluntary Supplemental Life/ADD coverage for you and your family
AbilityAssist Employee Assistance Program (EAP)
Norton Cyber Security Program
LegalEase Insurance program
Free individual membership to JCC Greater Boston's top class fitness, recreation and wellness facility in Newton – offering virtual and in-person programs including indoor swimming, many fitness classes, and workout facilities
Discounts to many JCCGB events, classes, outdoor pool, and more!
Access to group fit classes, Arts & Culture adult programming at member rates
Discounts on a variety JCCGB's fitness/wellness programs and services
Free wellness events!
Discounted child care at JCCGB Early Learning Centers and after-school program
Discounted JCCGB camp tuition