Sports Manager in Development

The Club at Ibis•West Palm Beach, FL

8h•Onsite

About The Position

Provides world class customer service to all members and guests. Trains in all aspects of the Tennis, Pickleball, Bocce, Pool Operations, as well as Sports Retail.

Requirements

College degree in Hospitality, Business, or Sports Management received in the last 24 months, or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Basic Computer Skills.
Must be knowledgeable and current on events offered at the tennis shop.
Must possess good people skills and be friendly and upbeat.
Must be responsible and dependable.
Must be organized and utilize time in an efficient manner.

Responsibilities

Shadows sports managers during special programs and events.
Assists management with creating reports and collecting data for departmental and Club wide use.
Assists with promoting and marketing activities and functions offered through Racquets Department.
Checks in tennis and pickleball players and processes any appropriate fees using point of sale system. Ensures the proper billing of members and guests.
Carries out opening and closing procedures for Tennis department.
Assists members and guests with merchandise questions. Provides product knowledge of all Sports Shop merchandise.
Operates point of sale system to process sales and fees.
Maintains a safe, clean, and efficient work environment throughout the entire Racquets operation.
Assists management with inventory control and restocking merchandise, and advises them of any out of stock items.
Receives incoming emails and phone calls regarding court reservations, bookings and court conditions. Takes proper messages and communicates with Racquets staff regarding member questions or comments.
Greets all members by name.
Responds promptly to member and guest needs.
Reacts appropriately under pressure. Treats others with respect and consideration. Accepts responsibility for own actions. Follows through on commitments.
Performs clean up and closing duties as assigned by manager.
Advises supervisor of any member/guest complaints so they can be immediately and professionally resolved.
Operates within all guidelines, policies, standards, and constraints as established by the company.
Promotes activities and functions offered throughout the Club.