Sports Center Attendant

Austin Country Club•Austin, TX

15h•$18

About The Position

Join Austin Country Club as a part-time Sports Center Attendant and help us provide exceptional positive experiences for our valued members! We're looking for an outgoing, friendly, and member-oriented person to become the newest member of our Austin, TX team. You'll earn $18.00 per hour and enjoy part-time perks like: 401(k) after 90 days of employment Pro shop discounts Daily meals and beverages provided by our renowned culinary team Provided uniforms Interested? Keep reading to see if you're the right fit! WHO ARE WE? Founded in 1899, Austin Country Club is one of the oldest existing clubs in Texas and home to Harvey Penick, one of the greatest golf instructors who ever lived. As a private, family-oriented club that is rich in tradition, we are known for the quality of our membership and unmatched customer service that exceeds expectations. We are located along the banks of the Colorado River with Austin's iconic Pennybacker Bridge as our backdrop. Spanning over 180 acres of hill country vistas and canyon views in Davenport Ranch, our property is just 10 miles west of downtown Austin. As one of the oldest and finest clubs in the south, we know that a great experience starts with great people. We have a tradition of excellence not only with club history but also with our team members. Our work environment is fast-paced, collaborative, flexible, and mission-oriented. To show our appreciation for all that our employees do, we offer generous perks as well as competitive, comparable compensation and professional development opportunities to help them gain valuable skills for their careers. WHAT TO EXPECT You'll work part-time between the following hours: Friday, Saturday, and Sunday: 8:00 am to 7:00 pm Monday: 8:00 am to 1:00 pm Tuesday, Wednesday, and Thursday: 8:00 am to 8:30 pm Customer service will be your top priority as our Sports Center Attendant! You'll be the friendly and helpful person who assists members with whatever they need and maintains a neat, organized activity area. Every day looks a little different, but you can expect to: Warmly greet guests, answer questions, collect payments, and process registrations while providing excellent customer service Complete daily operations tasks promptly, including stringing tennis racquets and cleaning around the shop Monitor facility access and ensure all guests comply with rules and regulations Stay informed about our programs, schedules, and facility policies and share this information with members in person, over the phone, and through email Collaborate with clubhouse staff, the hospitality department, and other teams to ensure total member satisfaction

Requirements

16+ years old
CPR/AED/First Aid certifications OR ability to obtain them within 60 days of hire
Professional experience with recordkeeping, cash handling, sales, merchandising, or tennis operations
Friendly, approachable, and welcoming demeanor
Customer service mindset with excellent communication skills
Strong problem-solving skills
Multi-tasking skills
Ability to actively listen to guests and understand their needs
Ability to empathetically, patiently, and professionally address member concerns and resolve problems
Ability to lift 30+ lbs.
Comfort with escalating issues to management when necessary
Knowledge of general office procedures and equipment (phones, printers, computers, etc.)
Proficiency with Microsoft Outlook, Excel, and Word

Nice To Haves

High school degree or equivalent
Country club experience
Professional customer service experience

Responsibilities

Warmly greet guests, answer questions, collect payments, and process registrations while providing excellent customer service
Complete daily operations tasks promptly, including stringing tennis racquets and cleaning around the shop
Monitor facility access and ensure all guests comply with rules and regulations
Stay informed about our programs, schedules, and facility policies and share this information with members in person, over the phone, and through email
Collaborate with clubhouse staff, the hospitality department, and other teams to ensure total member satisfaction