Sports Book Attendant (PT)
About The Position
The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor. Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. Write Sports tickets in an accurate and timely manner. Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures. Explain wagering rules, including betting lines and odds, and procedures to guests. Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary. Enter player tracker information and create new player tracking accounts Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Perform other job-related duties as requested.
Requirements
- Must be at least 21 years of age.
- Minimum six (6) months of cash-handling experience preferred
- High school diploma or equivalent GED
- Effectively communicate in English, both oral and written forms
- Working knowledge of sports
- Proficient cash-handling skills
- Ability to work under pressure while being able to pay attention to details
- Basic math skills – calculate winnings based on odds
- Basic computer skills
- Excellent customer service skills
- Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards
- Must be able to communicate effectively in English, both oral and written forms
Nice To Haves
- Previous experience in race and sportsbook preferred
- Previous experience in a similar resort environment preferred
- Bilingual, with English as primary or secondary language preferred
- Ability to work as a part of a team in a high-stress and high-volume environment
- Ability to work in and adapt to a dynamic and frequently changing environment
- Ability to adhere to and execute established department policies and procedures
Responsibilities
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.
- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.
- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.
- Write Sports tickets in an accurate and timely manner.
- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.
- Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.
- Explain wagering rules, including betting lines and odds, and procedures to guests.
- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.
- Enter player tracker information and create new player tracking accounts
- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.
- Perform other job-related duties as requested.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
