Sports and Entertainment Hands On Janitorial Project Manager

ABM Industries • Shreveport, LA

258d • $60,000 - $65,000

About The Position

An ABM Onsite Service Janitorial Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

Requirements

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of profit/loss statements.
• 75% Travel Must have Valid State issued Driver's License.

Nice To Haves

• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.

Responsibilities

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner.
• Utilize knowledge of labor agreements to ensure that contract provisions are met.
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or changes in service and plan for future customer needs.
• Provide customers with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action.
• Participate with other ABM management in regular meetings and calls to review project specific issues and develop recommendations.
• Operate with high degree of autonomy; independently plan activities to meet objectives; keep leadership informed of business issues impacting effectiveness of project.
• Work closely with frontline personnel to meet customer requirements; determine training requirements and identify sources to meet training and development needs.
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff.
• Understand applicable union contracts and develop effective working relationship with local labor unions.
• Develop and maintain solid relationship with customer and be the face of ABM for the customer.
• Monitor financial performance and identify steps required to ensure budgetary goals are met.
• Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget.

Benefits

• 401(k) - You become eligible to make personal contributions beginning the first of the month following 30 days of employment.
• ABM matches your pre-tax and/or Roth contributions, dollar for dollar, for the first 3%.
• For the next 2%, ABM contributes $0.50 for each dollar you contribute.
• Your contributions and match are immediately vested.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Specialty Trade Contractors