Sport Book Ticket Writer- On Call ( Harrah's Ak- Chin Casino)

Caesars Entertainment Corporation•Maricopa, AZ

67d•Onsite

About The Position

ESSENTIAL JOB FUNCTIONS: Writes tickets and processes cash winning tickets Handles customer questions and disputes Counts cash at the beginning and end of each shift Ensure all customers, whether regular or infrequent, are made to feel welcome at all times Carry out engaging conversations and provide friendly service to customers Show patience with customers who do not wager regularly; take the time to explain how wagering works Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements Calls for MTL support when writing bets requiring MTL paperwork Adhere to Uniform Policy and ensures good standard of personal presentation at all times Anticipate and act on the needs of the customer, seek and respond to feedback Ensure all issues effecting the customer experience in the sports book are reported promptly Undertake additional tasks contributing to the operations of the sports book, as requested ADDITIONAL JOB DUTIES: Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are. Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor. Adheres to regulatory, departmental and company policies. Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same. Other duties as assigned.

Requirements

High School Diploma or GED preferred
Genuinely interested in working with and helping customers
Excellent communication skills
Prefer working as part of a team
Well-presented, polite, tactful and friendly
Numerate, lively and quick-thinking
Resolve complaints and difficult situations in a calm and patient manner
Enjoy promoting products and services confidently
Gather and act on customer feedback effectively
Prioritize quick, effective speed of service
High standards, initiative, pro-activity and professionalism
Flexible to perform different tasks and follow procedures correctly
Full of drive and enthusiasm for your own development
Must be able to read, write, speak and understand English.
Must be able to maneuver to all areas of the casino.
Must be able to lift up to 40 pounds.
Must be willing to assist in keeping the casino clean.
Must be willing to approach and converse with strangers.
Must be able to bend, reach, kneel, twist and grip items.
Must be able to walk and be on feet for long periods of time.
Must have sense of urgency and keep up with fast-paced business practices.
Must be able to work calmly and professionally in stressful situations.
Must be able to tolerate areas containing secondary smoke, high-noise levels, bright lights and dust.
Must be able to respond to visual and aural cues.

Nice To Haves

Prior casino experience is preferred

Responsibilities

Writes tickets and processes cash winning tickets
Handles customer questions and disputes
Counts cash at the beginning and end of each shift
Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
Carry out engaging conversations and provide friendly service to customers
Show patience with customers who do not wager regularly; take the time to explain how wagering works
Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
Calls for MTL support when writing bets requiring MTL paperwork
Adhere to Uniform Policy and ensures good standard of personal presentation at all times
Anticipate and act on the needs of the customer, seek and respond to feedback
Ensure all issues effecting the customer experience in the sports book are reported promptly
Undertake additional tasks contributing to the operations of the sports book, as requested
Sets the proper example of hospitality and ensures that a visual impression of friendliness and courtesy are.
Ensures adherence to all safety policies and procedures and reports any safety hazards to assigned Sports Book Supervisor.
Adheres to regulatory, departmental and company policies.
Acts as a role model to other employees and always presents oneself as a credit to Harrah's and encourages others to do the same.
Other duties as assigned.