SPOC Default Resolution Analyst I

LoanCare

22h • $17 - $25 • Remote

About The Position

We are seeking to fill the role of Default Resolution Analyst I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Requirements

• High School Diploma or equivalent required.
• Ability to use Microsoft Office products/applications
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to adapt to frequently changing processes and procedures
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Analytical and mathematical ability sufficient to identify potential loan issues
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to maintain strict confidentiality

Nice To Haves

• 1+ years of experience in default operations preferred
• Familiarity with state/federal laws and regulations applicable to defaulted loan servicing preferred
• Knowledge of Black Knight products, including, but not limited to MSP, LoanSphere, and Invoice Management preferred

Responsibilities

• Process internal departments’ requests for information and research from clients and customers
• Collaborate with internal teams (e.g., Client Relations) on behalf of the Default Operations team
• Track, resolve, and ensure proper client complaint handling by logging in the appropriate system, documenting a detailed explanation of the issue/resolution, and correctly routing for reporting purposes
• Research issues and questions by contacting law firms, county offices, and supporting vendors to obtain information for resolution
• Respond to requests according to departmental guidelines and procedures
• Process internal tracking system updates
• Escalate critical issues to leadership and follow through to resolution
• Locate missing documents
• Provide feedback to enhance processes using knowledge gained through research
• All other duties as assigned.

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Fidelity National Financial matching 401(k) and employee stock purchase plans
• Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees