SPO Tier 2 Support & Development Specialist

Dine Development Corporation-posted 4 months ago
51-100 employees
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We are seeking a highly skilled Tier 2 Support & Development Specialist to provide advanced support and development capabilities across SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. This role blends hands-on troubleshooting with development expertise, helping to resolve complex issues, build custom solutions, and maintain system health. The ideal candidate will have a strong background in SharePoint Online, Power Platform, and Dataverse, along with user support experience. They should be skilled in automation, solution customization, and driving operational excellence across collaborative environments.

  • Investigate and resolve Tier 2 technical issues related to SharePoint architecture, custom solutions, site collections, permissions, lists/libraries, and Power Platform integrations.
  • Build, debug, and enhance SharePoint solutions using SPFx, PowerShell, PnP, JavaScript/TypeScript, and Power Platform (Power Automate, Power Apps). Support branding, site templates, and user experience enhancements.
  • Support and maintain Power Automate workflows and legacy SharePoint Designer workflows.
  • Assist with integrations between SharePoint and other Microsoft 365 services (e.g., Teams, OneDrive, Outlook), as well as third-party or line-of-business applications.
  • Proactively monitor site and system performance, recommend optimizations, and ensure platform stability and compliance with organizational standards.
  • Provide guidance to site owners, content managers, and end-users on best practices, governance policies, and feature usage.
  • Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery.
  • Partner with system administrators, architects, security teams, and Microsoft support to resolve high-impact issues or deliver enhancements.
  • Track and manage issues using ITSM tools like ServiceNow, ensuring timely communication and resolution.
  • Other duties as assigned.
  • Must be a United States citizen and possess the ability to obtain a Secret security clearance.
  • 3+ years of hands-on experience supporting and developing in both SharePoint Online and SharePoint on-premises environments (preferably SharePoint SE).
  • Experience migrating or co-managing hybrid SharePoint environments.
  • Demonstrated experience with troubleshooting permissions, site structures, and workflow issues.
  • Proficient in SPFx (SharePoint Framework), PowerShell scripting, PnP PowerShell, JavaScript, and HTML/CSS.
  • Experience with Power Platform tools: Power Automate, Power Apps, and Power BI.
  • Familiarity with SharePoint Designer and InfoPath (for legacy support).
  • Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies.
  • Experience with ITSM tools like ServiceNow and Jira.
  • Understanding of governance, security, and compliance within Microsoft 365.
  • Ability to manage multiple tickets and development tasks in a dynamic environment.
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