Fiserv-posted about 1 year ago
Full-time • Director
Milwaukee, WI
Professional, Scientific, and Technical Services

The Splunk Engineer and Operations Director will lead a team responsible for the development and operational lifecycle of Splunk systems. This role involves defining long-term strategies, automating enhancements, providing daily operational support, and managing capacity and vulnerability. The director will ensure system health through proactive monitoring and continuous improvement, while also managing communications regarding outages and service impacts.

  • Lead a Splunk engineering team through development and operational lifecycle.
  • Define long-term strategy for Splunk systems.
  • Build and automate future enhancements for Splunk.
  • Provide daily operational support for Splunk infrastructure.
  • Perform capacity and vulnerability management for Splunk systems.
  • Prioritize tickets and ensure timely resolution of issues.
  • Manage communications regarding outages and service impacts.
  • Proactively monitor the Splunk infrastructure for system health.
  • Conduct after-action reports and root-cause analysis reviews.
  • Perform routine software upgrades and minor releases within compliance.
  • Adhere to change control processes and document all work.
  • Audit authentication and authorization systems regularly.
  • Build a Splunk Hygiene Program focusing on optimal searches and logging standards.
  • Work with stakeholders to intake requirements and drive continuous improvement.
  • Respond to Audit and Compliance requests.
  • 9 years managing IT infrastructures for medium to large organizations.
  • 8 years of Linux administration experience.
  • 7 years administering Splunk as an enterprise service.
  • 5 years working with Bash, PowerShell, Python, Shell, or JavaScript.
  • 5 years troubleshooting environments across an entire architecture.
  • 2 years implementing Regular Expressions.
  • 2 years leading a Splunk Engineering team of 5 or more engineers.
  • Experience in full stack troubleshooting.
  • Knowledge of cloud computing and technology support.
  • Experience with Ansible or OpenText Operations Orchestration.
  • Familiarity with continuous integration and continuous deployment.
  • Experience with large-scale Splunk implementation with greater than 50 terabyte daily ingestion.
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