Splish Splash Food & Beverage Lead

Parques Reunidos•Calverton, NY

3d•$21•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Food & Beverage (F&B) Lead is responsible for assisting with the management of operations for one or more food and beverage locations throughout Splish Splash. The day-to-day responsibilities of this role include overseeing assigned F&B team members, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls. This position also assists with the daily supervision, scheduling, timekeeping, reporting and training activities for assigned F&B team members, to ensure a smooth and safe daily operation. We are currently looking for a: Splish Splash Food & Beverage Lead

Requirements

No education requirements for this role
1+ years of previous work experience in food service, quick service, or restaurant setting
Must be at least 16 years of age to comply with New York Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must be able to speak with guests directly when other F&B leadership is not present
Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to withstand heat and humidity from the food preparation equipment
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments
Subject to frequent interruptions and requests that may require reprioritization of activities
Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions
Subject to constant repetitive motion, high noise levels, and heavily populated environments

Nice To Haves

Previous supervisory experience a plus
Previous amusement park, theme park, or waterpark experience a plus
Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Assist with the daily supervision of the F&B team and any other assigned departments
Lead by example, attitude, and as a representation of Splish Splash core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed
Participate in new-hire orientation and training activities for all assigned employees
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Welcome all guests with a smile and positive attitude!
Performs opening and closing procedures of assigned unit(s) including food preparation and cleanup.
Practices, teaches and enforces proper food safety guidelines adhering to company policy and state/local Health Department requirements.
Maintains all alcohol safety practices when applicable.
Supervises preparation of all food items in accordance with recipes, standards, costs, as defined by company policy and state/local standards
Maintains compliance with company and industry best practices, policies, and procedures to create a safe environment for colleagues and guests.
Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate.
Oversees quality controls and production of food items.
Manages inventory, focusing on portion and waste controls.
Check walk-ins, reach-ins, and dry storage for proper food storage, stock rotation, and temperature logs
Interfaces with warehouse on product and supply needs.
Interfaces with maintenance on all equipment or physical plant needs.
All other duties assigned by leadership.