Spira Care Technology Specialist

Spira Care • Kansas City, MO

1d

About The Position

The Spira Care Technology Specialist keeps technology running smoothly so Care Center staff can focus on patient care. Under broad supervision, the Technology Specialist provides engineering-level support, technical expertise, planning, and recommendations for client endpoint supporting technologies, applications, and system management tools in response to Spira Care needs. This role provides front-line technical support to Spira Care including care center staff and physicians. Acting as a Level 3 resource and working with internal IT teams, this role is responsible to successfully deploy and maintain applications, operating systems, and print services across all Spira Care locations. The Spira Care Technology Specialist implements infrastructure solutions in support of the desktop environment that provide value-added services, meet industry best practices for management and security, and meet the needs for patient care. The role is directly responsible for Spira Care centers desktop solutions and products, including hardware standards for desktops, laptops, peripherals, operating systems, core builds, and standard shrink-wrapped software such as Microsoft Office.

Requirements

• 3 or more years’ experience supporting systems infrastructure (end user compute, server, and/or storage)
• 1 – 2 years’ experience in an IT help desk or desktop support role, preferably in a healthcare or multi-site environment
• Experience working with and managing ticket queue management
• Advanced understanding of operating systems
• Good interpersonal skills, including leadership, diplomacy, and negotiation with customers and senior executives
• Solid working knowledge of Microsoft platforms and Windows client technologies
• Basic understanding of networking, applications, and relational databases
• Ability to handle multiple support requests and prioritize effectively
• Advanced troubleshooting techniques, recovery options, monitoring, and system protections for on-premises and cloud infrastructure
• Must be based in Kansas City metropolitan area with reliable transportation for travel to Spira Care locations
• Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field
• 5 or more years’ experience supporting systems infrastructure (end user compute, server, and/or storage)
• Mobile Device Management (MDM) experience
• Familiarity with healthcare-specific applications or devices
• Primary care experience
• SCCM experience (OS deployments, PXE, software distribution, patch management)
• Group Policy, configuration baselines, on-prem or Azure AD knowledge
• Experience protecting and maintaining systems under HIPAA and PCI regulations

Responsibilities

• Implement and maintain infrastructure systems through established technology policies, procedures, and ITIL frameworks for both on-premise and cloud infrastructure.
• Develop and implement strategic road maps for end user infrastructure systems.
• Participate in technology evaluation and reengineering teams to support strategy definition and continuous process improvement activities.
• Automate and improve processes to increase efficiencies and enhance service delivery.
• Serve as a key point of contact for care center staff regarding a broad range of technology-related concerns or requests.
• Travel to each care center regularly to provide in-person IT support and address issues, proactively seeking staff feedback regarding concerns and ensuring all technology, excluding medical equipment, at nursing stations, exam rooms, and front desks is working properly.
• Monitor and address unresolved incidents and service requests, ensuring timely resolution with minimal disruption to patient care.
• Configure and deploy new or replacement hardware in the care centers, including new user laptops, desktops, VoIP desk phones, etc.
• Assist Spira Care staff with all onboarding and offboarding processes, such as setting up network and email accounts, assigning permissions, and adding users to correct groups. For departures, disable accounts and collect company devices for secure handling.
• Provide positive, professional support and keep users informed of next steps and timelines if immediate resolution isn't possible.
• Communicate technical information effectively to both technical and non-technical audiences.
• Participate in on-call rotation schedule.
• Perform other related duties as assigned.

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees