Spira Care Scheduler

Blue Cross Blue Shield of Kansas City•Kansas City, MO

10d

About The Position

The Spira Care Scheduler is an active participant in the Spira Care experience. They are the first interaction that some members will have with Spira Care. They are responsible for answering member phone calls, scheduling appropriate appointments, and routing calls to the correct care teams as members need. This team provides excellent customer service by making sure the members’ needs are met during every interaction. Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives. Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative. Spira Care is looking to welcome people on our team who are excited about innovating in primary care and are passionate about helping people achieve their health goals.

Requirements

High School Diploma.
1 year of Healthcare or Customer Service Experience.
Phone experience required.
Interest in pursuing a career in Customer Service.
Ability to work effectively in a fast paced environment with competing priorities.
Advanced keyboarding skills
Intermediate knowledge of Microsoft Windows.
Ability to work with a variety of member tools/applications used to access and document health and insurance information and support member interactions of various communication channels (phone, in-person, chat, email, etc.).
Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Nice To Haves

Associate degree
2 years of healthcare or customer service experience

Responsibilities

Accommodates all scheduling requests
Demonstrates knowledge in all phone systems necessary to retrieve calls.
Demonstrates knowledge in scheduling system with all necessary functions
Schedules appointments for patients and updates any patient information in the EMR as needed.
Recognizes, documents, and alerts to trends of patient call frequencies and durations
Answers telephone calls, accepts and relays messages.
Possesses a general understanding of the various services offered in the Care Center and answers questions of public inquiry when appropriate, and refers calls when and where indicated.
Maintains confidentiality of all regulated information in compliance with state and federal laws; Reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI), Personal Identifiable Identification (PII).
Meets individual quality performance standards and annual targets for program performance as mutually agreed to by management team to maximize program value.
Ensures compliance with applicable URAC and NCQA accreditation guidelines and state and federal regulations.

Benefits

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience.
Some of our offerings include: Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
Annual incentive bonus plan based on company achievement of goals
Time away from work including paid holidays, paid time off and volunteer time off
Professional development courses, mentorship opportunities, and tuition reimbursement program
Paid parental leave and adoption leave with adoption financial assistance
Employee discount program

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