Spine Patient Navigator
About The Position
Involves providing non-clinical support, guidance and assistance for patients and families as they navigate through complex healthcare environments. Primary goals are to increase patient satisfaction, and to optimize care and outcomes. Acts as a communication liaison to understand the patient's non-clinical individual needs, desires, and concerns. Guides the patient and family to a broad range of services, amenities, and information to promote healing and ensure satisfaction with the patient care experience. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $29.99 - $48.23 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
Requirements
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations.
- Knowledge of Medical Terminology.
- Knowledge of data collection, compilation, and analytical techniques.
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance.
- Working knowledge of the organization and how to get issues resolved.
- Solid interpersonal and customer service skills.
- Ability to be diplomatic and highly organized.
- Ability to remain calm under pressure and apply sound judgment.
- Ability to work independently in a fast-paced, demanding environment with minimal supervision.
- Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
- Ability to communicate effectively, both orally and in writing.
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook.
- Knowledge of computer systems and software used in functional area.
- 6 months related experience in related area and / or equivalent experience / training.
- Bachelor's degree
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
