Speech Analytics Specialist
New York Life•Remote, OR
377d•$40,000 - $70,000•Remote
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
This position is responsible for supporting the periodic tuning and optimization of our speech analytics platform to ensure accurate and actionable insights. The role involves analyzing call recordings to identify trends, opportunities, and areas for improvement, as well as contributing to the expansion and enhancement of the Service Insights Program. The successful candidate will collaborate with cross-functional teams to deliver meaningful data-driven recommendations that enhance customer experience and operational efficiency.
