Specimen Technician - Hospital
About The Position
The Hospital Specimen Preparation Technician (HSPT) is responsible for the daily preparation of patient specimens from hospital clients. This role requires a mastery of all functions related to specimen preparation for submission to various Quest Diagnostics facilities and Rapid Response Laboratories (RRL). The HSPT operates with minimal direction and must demonstrate great flexibility due to day-to-day changes. While the majority of work is on the day shift, flexibility is required for weekends, holidays, on-call duties, and overtime based on client requirements.
Requirements
- High School Diploma or Equivalent (Required)
- Demonstrated data entry skills to effectively utilize both the Quest Diagnostics system and the hospital client systems.
Nice To Haves
- Medical background which includes medical terminology applicable to a clinical laboratory.
- Previous laboratory, customer service or hospital experience
Responsibilities
- Responsible for preparation of patient specimens for hospital clients and pick up by couriers.
- Responsible for positive daily client interactions representing Quest Diagnostics to the customer (face-to-face and/or telephone).
- Prepares and arranges all stat testing needs, researches pending results, alerts Hospital IT to communication failures, accepts and troubleshoots incoming calls to the Hospital Lab from Quest Diagnostics facilities.
- Demonstrates excellent proficiency in test ordering policies, procedures, specimen requirements for test ordering, sample preparation, Care 360 and compliance/legal requirements.
- Troubleshoots and problem solves client issues related to area of responsibility.
- Communicates and collaborates effectively with the Hospital Lab Manager, as well as the Quest Diagnostics sales team and other functions in the organization.
- Relays client concerns to Quest Diagnostics supervisor and sales.
- Participates in sales/operations review of account.
- Communicates information regarding problem-solving with specimens, test cancellations, testing requirements, billing requirements with various hospital staff, such as phlebotomy, outpatient draw centers, laboratory managers, department supervisors, Hospital IT Analysts, physicians, nurses, and pathologists.
- Develops understanding of the company processes, as well as the client expectations.
- Develops understanding of the compliance policies related to test ordering.
- Researches test ordering information on translation tables, computer systems, and the directory of services.
- Understands the complex relationship between test(s) ordered and specimen received.
- Completes all required written documentation, legibly and within the assigned timeframe
- Performs other duties as assigned.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities and so much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
