Specimen Processor, UPMC Harrisburg

UPMC • Harrisburg, PA

87d

About The Position

The Specimen Processor is responsible for receiving, sorting, identifying, processing, and distributing specimens to all technical sections. This role involves entering requisition information and patient results into the computer system, calling statistical results, answering phone inquiries, coding charge slips, training new employees, and performing related clerical duties. The position requires a service-oriented approach, demonstrating courtesy, respect, enthusiasm, and a positive attitude in work situations.

Requirements

• High School diploma or equivalent.
• Three to six months of experience in a clinical laboratory, physician's office, or other medical environment preferred, including knowledge of or experience in Medical Terminology and Laboratory Information systems.
• Three to six months of experience in a service environment including call center, customer service center, or product distribution/fulfillment center preferred.
• Good oral and written communication skills required.
• Ability to communicate effectively with all age groups and populations of external and internal customers (as well as co-workers) both by telephone and in person.

Responsibilities

• Demonstrate service orientation approach by conveying courtesy, respect, enthusiasm and a positive attitude in work situations.
• Show initiative and offer assistance in the completion of the department's work.
• Monitor pneumatic tube and courier deliveries to ensure timely processing of specimens.
• Investigate and resolve any requesting mistakes or other specimen problems.
• Request assistance when needed.
• Complete quality forms for unacceptable specimens, requesting errors or other problems.
• Separate specimens by centrifugation.
• Label appropriate aliquot tubes and transfer as defined by policy; store samples at the appropriate temperature.
• Determine and enter the specimen receive time into the computer.
• Answer all telephone inquiries concerning proper specimen collection, result, and normal range information.
• Follow all regulations regarding health and safety concerning the handling of biohazardous patient samples or sharps to prevent exposure.
• Verify patient specimens such as blood, urine and other body fluids with requisitions or labels, ensuring that information on the specimens matches any paperwork received.
• Properly request laboratory information in the Laboratory Information System if needed.
• Prepare, package and send specimens to outside locations as needed.
• Receive, sort and prioritize ALL specimens according to the laboratory policies.
• Share specimens as necessary.
• Notify supervisor of problems and of any requests that need credited or clarified.
• Disinfect the work area after shift and during shift, if needed.
• Participate in the orientation and training of new laboratory specimen processors.
• Perform routine technical and related clerical duties as directed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees