Specimen Processing Specialist

Precision Analytical Inc•McMinnville, OR

3d•Hybrid

About The Position

Precision Analytical (PA) is the creator of the DUTCH Test, an innovative hormone test that creates better tools for healthcare professionals to explore hormone issues with their patients. PA exists to make it easier for patients and their healthcare providers to find answers to complex clinical questions. We are fully committed to our mission of providing the best diagnostic tools in functional medicine. This position is located in McMinnville, Oregon, in the beautiful Willamette Valley. We are seeking candidates who can work in a hybrid role effectively from both a home office and our McMinnville office (minimum of three days per week). Job Summary: This role is responsible for effectively receiving mail, organizing and accessioning samples for our lab, which includes entering confidential patient information into our internal database. Successful candidates will have excellent attention to detail and accuracy and thrive in a team environment.

Requirements

High-school degree, or equivalent
Experience in a related work environment, or with data entry, demonstrating a high level of attention to detail and accuracy
Computer technology experience and the ability to learn systems quickly and effectively
Experience with Microsoft Office (Outlook, Word, Excel, Teams) will help in the training and initial success of this position
Excellent organizational skills, ability to prioritize multiple responsibilities and strong attention to detail
Strong interpersonal and listening skills; the ability to communicate (verbal/writing) effectively at all levels and with all customers, internally and externally
Dependable and punctual; ability to work flexible hours, including late nights and/or weekends as needed
Positive teamwork based attitude; a champion for our people, culture, company and brand

Responsibilities

Receive, unpack, organize and process incoming test kits; match samples to requisition and verify payments
Accession samples for lab; enter provider and patient information into internal database and ensure sample sheets are complete using an extreme level of accuracy and attention
Work with urine and saliva samples
Troubleshoot basic issues and research solutions; support other team members with questions or support as needed
Resolve patient, provider, facility, collection, and payment issues; contact customers as needed via phone or email to gain information and fix clerical issues, providing excellent customer service and follow up
Follow investigation practice to process upgrades, downgrades, return kits, and full or partial rejects
Complete all training activities to have knowledge and experience in receiving mail, data entry 1 and 2, shipping basics, and new account basics
Meet and maintain department expectations and standards
Perform basic office tasks such organizing, filing, copying, emails
Follow company procedures, guidelines, and policies
Use PA’s Core Values in daily activities and interactions with others
Maintain a clean and safe work environment
Collaboratively perform other duties as needed to support company goals
May deliver and pick up mail to/from the post office or as needed with other carriers