Specimen Processing Manager

Unified Women's Healthcare • Town "n" Country, FL

3d

About The Position

Unified is a nationwide community of providers, operations specialists and thought leaders who look for the greatest opportunities to impact every woman’s health, at every stage of their journeys. We are unparalleled in our scale and ability to adapt to address unmet and underserved needs. Through 815+ clinics, 23 IVF labs, nationwide telehealth capabilities and targeted case management, our 2,700+ independent, affiliated providers deliver comprehensive women’s health services and continuously work to implement methods and develop techniques or platforms that improve the healthcare experience. We remain focused on enabling the discovery of new ways for our affiliated providers to deliver the high-quality care experience women deserve, in the ways they most wish to receive it, and collaborate across our community to make our vision a reality. The Specimen Processing Manager is responsible for the overall leadership and operational performance of the specimen processing functions within Florida Woman Care Laboratory, including accessioning and specimen processing for cytology, histology, molecular, genetics microbiology, and clinical pathology. This role oversees daily operations and ensures consistent, accurate, and timely specimen handling in alignment with regulatory standards, laboratory quality expectations, and organizational goals. The Manager will lead initiatives to improve workflow efficiency, maintain regulatory and safety compliance, support staffing and competency programs, and drive a strong culture of quality and service. Prior laboratory experience is required; leadership experience in a high-volume clinical laboratory environment is strongly preferred.

Requirements

• High School Diploma required; an Associates or Bachelor's degree preferred
• Progressive leadership experience with 5+ years of pre-analytical (accessioning) experience in a clinical laboratory to include at least 3+ years of experience as an accessioning supervisor.
• The ability to organize and manage multiple priorities/projects.
• Strong customer orientation and ability to foster long term customer relationships.

Responsibilities

• Plans, assigns, and direct specimen processing workflow in the laboratory.
• Mentor and support direct reports (Specimen Processing Supervisors) in their responsibilities and functions, ensuring they receive training in supervisory skill development. Develops and implements training programs as necessary.
• Provide overall management and strategic direction for the specimen processing department, including accessioning and specimen processing for all laboratory disciplines.
• Manage documentation of specimen routing based on payor policies
• Develop, maintain, and monitor rules for the automated specimen routing system to ensure appropriate triaging of in-house and send-out specimens
• Partner with leadership to continuously evaluate and enhance operational processes, implementing LEAN and/or quality improvement principles where appropriate to drive best in class processes and standardization across the organization.
• Monitor personnel utilization, material usage rates, and identify and communicate trends in fluctuations in types and volumes of tests
• Monitor workflow to ensure adequate supply of specimens to laboratory sections for testing
• Establish and monitor departmental benchmarks, KPIs, productivity and error metrics; identify trends and implement corrective or improvement actions using Quality Management and Account Management metrics
• Communicate effectively with employees, laboratory leadership, pathologists, internal and external customers
• Investigate, resolve and respond in a timely manner to internal and external customer concerns or specimen integrity issues
• Oversee and support Supervisors with quality event investigations, root-cause analyses, specimen integrity reviews, and corrective action planning.
• Develop staffing plans, schedules, and workload distribution in partnership with Supervisors to ensure consistent operational coverage
• Serve as the primary liaison for pre-analytic operations to laboratory leadership, pathologists, clinical partners, and external stakeholders.
• Collaborate with other laboratory managers to support cross-departmental initiatives and workflow alignment.

Benefits

• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Vacation, personal days, and paid holidays to help you recharge.
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Opportunities and resources to support your career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED