Sample Management Lead I

Bureau Veritas•Indianapolis, IN

1d•Onsite

About The Position

The Specimen Management Lead I is responsible for ensuring efficient day-to-day operations including work assignment, workflow, quality, and compliance. Perform bench work and provide technical guidance to staff dedicated to meeting client needs in a timely and accurate manner and providing proactive assistance by identifying and resolving issues. Additionally, the Lead will conduct regular meetings with the associates in the Specimen Management group, working with the Manager to address associate concerns and provide feedback.

Requirements

Ability to inspire others
Self-awareness
Recognition
Strategic thinking
Constructive feedback
Effective communication
Open honest feedback
Creative thinking
Strong interpersonal skills – being approachable, relationship building with external and internal contacts, demonstrating initiative and adaptability
Champions company values, including team engagement and has a positive attitude, and is self-motivated
Ability to present both facts and recommendations effectively
Strong written and verbal communications and interpersonal skills
Excellent organizational skills to organize / prioritize individual and team workload to meet or exceed deadlines
Ability to juggle multiple tasks and changing priorities in a very busy environment
Must have strong interpersonal skills such as communication, relationship building, being approachable
Shows initiative, is adaptable and projects an outward positive attitude
Must have a base foundation in technical problem solving to assist in trouble shooting for sample, shipping, ordering, processing, equipment, or logistical issues
Represents the company in a way to exceed client expectations through a high level of professionalism, reliability, and willingness to get the job done
Demonstrates ability to lead and train on all technical aspects of the lab
Proficiency with Word, Excel & LIMS Systems
High level of Attention to detail
Bachelor's Degree in Biology, Biochemistry, Immunology, Molecular/Cell Biology, or closely related field
Minimum of one (1) year of experience in related research.
Minimum of one (1) year of experience in leadership
An equivalent combination of education and experience may be accepted in lieu of above.

Responsibilities

Serve as a leader of the Specimen Management group, providing direction and training on SOPs and techniques used in the operations
Onboarding new associates
Lab specific safety training
Be the liaison between the client and the company to receive information regarding changes in processes, workflow, safety requirements or other information that flows through to the team – this includes providing status updates to the client
Ensure accurate and prompt client service, including but not limited to technical inquiries, program requirements and reporting, and adjusting workflows to meet priorities
Communicate significant client issues to N+1 for resolution.
Subject matter expert, and trainer on processes utilized by associates in the Specimen Management group
Be able to troubleshoot, offer guidance or support where needed in partnership with the Manager
Interpret, write and present technical protocols and reports
Ensure compliance to systems and applicable SOPs.
Work with upper management and/or HR to resolve all associate issues
Responsible for, demonstrates, and holds team accountable for safe work environment.
Complies with all safety and confidentiality policies and protocols. Reports on safety incidents or near misses in real time to the Manager
Report team feedback to the N+1 on a daily/weekly or monthly basis on milestones, goals, progress.
Provide regular updates to manager regarding workload, new/updated tasks, and associate performance
Offer problem resolution, as applicable, for any client issues identified, highlighted or questioned with the aim of enhancing client satisfaction and improving client relations.