Specimen Collection Support Lead

Aegis Sciences Corp•Phoenix, AZ

About The Position

The Specimen Collection Support Lead will work closely with Aegis Healthcare Clients, Specimen Collectors, Sales and Management and travel to multiple locations to Specimen Collectors in their assigned territory. He or she will on-board specimen collectors, conduct training, and ensure assigned SC’s are up to date on all processes and procedures. He or she will also perform designated tasks and attend meetings, ensure site coverage, and support new client setup. The Specimen Collection Support Lead will also collect biological specimens at client sites as needed. Collection duties will include maintaining the integrity of the collection process, maintaining records for reporting purposes, obtaining initial insurance verification information for billing purposes, and packaging the specimens for shipment. He or she will also utilize and support FLUID (ELR – Electronic Lab Requisition) adoption as well as train clients and other team members on the process and implementation. He or she will also assist with reporting client and SC concerns, maintain alignment with sales, collection, and management teams, coordinate equipment needs in the field, perform SC monitoring, track SC activities, and address compliance and training gaps.

Requirements

High school diploma or GED required
A minimum of one (1) year of experience as a Field Services Coordinator/Specimen Collector at Aegis OR a minimum of two (2) years of external experience collecting and/or coordinating biological samples
A minimum of one (1) year of demonstrated leadership experience, which may include mentoring, training, coordinating team activities, or leading projects, even in the absence of formal direct management responsibilities
Valid driver’s license required (must meet insurability requirements) and ability to travel
Excellent communication, professionalism, and organizational skills
Ability to interact and adapt with all levels of team members
Proven track record of meeting deadlines and prioritizing workload
Ability to use good judgment and work independently
Ability to handle multiple tasks without sacrificing quality
Regularly lift and/or move up to 10 pounds
Bend, twist or stoop on a repetitive and continuous basis
Operate various business instruments, including computers, printers/scanners/fax machines, requiring manual dexterity
Must be able to move continuously from location to location and throughout the assigned territory
Must be able to remain stationary for extended periods of time, including in a vehicle
Read paperwork and computer monitors, requiring visual acuity
Must be able to travel extensively/sit in a vehicle for extended periods of time

Responsibilities

Manage and lead assigned Specimen Collectors
Serve as liaison between RSM, SC Manager, and client to maintain alignment
Travel to clinics in territory to address SC and client needs
Foster open communication between the customer, Sales, and SC Management
Onboard and train Collection Team (Specimen Collectors, Field Service Coordinators, etc.); report training gaps
Increase touch base meetings with new clients as well as train clients on Aegis processes and FLUID (Electronic Lab Requisition – ELR)
Document Apollo requests to the SC Manager for access and coverage as required
Ensure the integrity of each Laboratory Request Form and specimen sample
Keep records of samples shipped and shipping information associated with each
Retrieve results via the Aegis Web Portal and deliver to client(s) as appropriate
Follow the standard operating procedures (SOPs) for sample collection
Utilize Electronic Lab Requisitions (ELR) “FLUID” for sample submissions
Answer questions from client/patients regarding Aegis policies
Complete and maintain required Compliance Training
Comply with all applicable safety requirements including the use of personal protective equipment (PPE)
Order supplies and manage budget with RSM, SC Manager and ASM as required
Collaborate with IT and SC Manager to resolve field-related issues
Participate in process improvements, including process definition, measurement analysis, and implementation of controls
Review overtime hours and monitor compliance with scope of role standards
Participate in proactive team efforts to achieve departmental and company goals
Provide leadership to others through example and sharing of knowledge/skill
Coordinate MOTUS communications and follow-up actions
Identify potential remote processing opportunities and processes to enhance efficiency
Other duties as required and assigned