Specialty Venues Customer Service Assistant

City Of Roswell • Roswell, GA

9h • $20

About The Position

The purpose of this classification is to support the specialty venues of the City of Roswell Historic Parks and Botanical Gardens, namely the venues of Roswell River Landing, Old Mill Machine Shop, Mimosa Hall, Barrington Hall, Bulloch Hall, and Smith Plantation. Responsibilities include correct and efficient client communication and data entry regarding venue bookings and event execution, venue supervision during client visits, internal communication and scheduling regarding event needs, and administrative duties as assigned. Position requires independent judgment, discretion, and a high level of customer service and administrative skill.

Requirements

• High School diploma required; Bachelor’s degree preferred.
• Experience in hospitality, event execution, or customer service are strongly preferred.
• Computer skills and knowledge of traditional Microsoft Office software required; ability to quickly learn additional software.
• Ability to learn, understand, and apply city or departmental policies, practices, and procedures effectively.
• Capable of reading, reviewing, prioritizing, and analyzing schedules and documents, while managing multiple deadlines.
• Proficiency in using tools, machinery, and equipment required for essential job functions.
• Ability to use independent judgment to resolve problems by applying facts and principles.
• Capacity for judgment, decisiveness, and creativity when needed.

Responsibilities

• As needed, open and supervise venues for initial client site visits and events, answer preliminary venue questions and provide information.
• Utilize Customer Relationship Management software to maintain documentation of client communication, site visits, monitor status of client contracts, forms, and payments, ensuring compliance.
• Conduct client pre-event walks through visit to ensure event details.
• Communicate venue schedule internally with rental attendants, custodial vendor, and staff; When possible, conduct walkthroughs to ensure venue cleanliness and readiness for events.
• Open and supervise rental events as an attendant, if needed. This involves evening and weekend hours.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED