Specialty Territory Manager, CRM

Medtronic•Minneapolis, MN

18h•$45,000•Onsite

About The Position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. The Specialty Territory Manager is responsible for sales planning and execution, providing technical and clinical expertise and coordination of educational support to ensure safe adoption and growth of the Medtronic Micra VR & AV products (MICRA), EV-ICD, TYRX, and future Transcatheter/leadless or other innovative technologies. The Specialty Therapy Manager works closely with implanting teams and the Medtronic Cardiac Rhythm Management (CRM) field organization to drive sales execution, and procedural and practice success. Medtronic leads global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Requirements

Bachelor's degree
3+ years sales and/or cardiac device technical experience in a hospital environment selling or supporting cardiac electrophysiology or cardiovascular implantable products

Nice To Haves

Experience with support of cardiac pacemakers, transcatheter/leadless technology, electrophysiology, wires, catheters, delivery systems
Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology.
Experience communicating product market advantages to physicians and hospital administration.
Experience managing multiple accounts.
Experience teaching and educating medical personnel, peers and technical support personnel.
Expertise with Microsoft Outlook, Excel, Word and PowerPoint.
Excellent influencing and consulting skills.
Excellent interpersonal and written communication skills.
Ability to make timely and sound decisions.
Strong project management skills with experience coordinating programs.
Thorough working knowledge of medical terminology, medical procedures and the medical device industry.
Excellent customer service skills.
Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions.
Ability to coordinate/ participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines.
Strong work ethic in accomplishing objectives of the position.

Responsibilities

Sales Execution and Market Development: Responsible for the sale and promotion of the MICRA leadless product line.
Post site activation, develops, executes, collaborates, and strategizes with sales leaders and field reps in achieving MICRA sales targets and implementing business plans.
Ensure proper opportunity management through documentation using MPower (Salesforce).
Technical and Clinical Expertise: In close collaboration with technical field team (TFEs) this role provides clinical expertise for MICRA implanting centers, ensuring the advancement of site activation process and requirement completion, indication awareness, and providing technical support in accordance with the instructions for use, and best practices to facilitate procedural consistency and best clinical outcomes.
Educational Support: Provide support in close collaboration with TFEs for site performance and to facilitate safe growth.
Assist in education and training activities with physicians, hospital support staff and Medtronic personnel.
Stay abreast of and communicate clinical data regarding Medtronic products and Transcatheter/leadless Pacing therapies.
Execute strategies and plans to achieve/exceed sales quota for commercial cases.
Maintain and expand existing business and develop new business opportunities through account development.
Drive district MICRA sales strategy working with CRM sales representatives and sales leaders to achieve business plans within the Pacing Systems business.
Contribute to the development of a strong team effort.
Assist with customer management of inventory ordering, shelf stock, and returns in collaboration with CRM Sales representatives.
Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
Respond to customer requests and resolve complaints in a prompt and effective manner.
Maintain high standards of personal presentation and promote a professional personal and company image.
Probe to understand and confirm customers’ needs, handle objections and gain commitment.
Educate customers to ensure that products are understood and used effectively.
Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads and pursue opportunities to promote the MICRA product portfolio.
Maintain knowledge of leadless products and other Medtronic leadless products IFUs for safe and effective use of devices.
Recognize and understand competitive products, industry trends, and CRM portfolio.
Develop and implement strategies to counter competitor messaging.
Provide quality technical support and coverage of initial launch, relaunch, and customer critical MICRA implants to help sites achieve procedural success for the safe growth of MICRA.
Provide coaching and product promotion support to Medtronic employees and implanting teams for MICRA implant procedures in accordance with Medtronic guidance.
Educate implanting teams on proper indications for MICRA procedures.
Provide support on questions regarding device follow up and programming.
Maintain knowledge of Clinical Evidence, and Transcatheter/Leadless product IFUs for safe and effective use of devices through proper patient selection.
Help drive and maintain quality initiatives and global best practice initiatives.
Report device complaints to proper departments within quality assurance within Medtronic.
Develop and maintain comprehensive clinical and technical product knowledge.
Understand current published MICRA leadless pacing and relevant literature.
Liaison with R&D for technology improvements and next generation needs.
Collaborate with TFEs in the oversight of local and national education and training activities including coordination and set up procedure simulators, facilitation of simulated MICRA procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post MICRA procedure.
Educational dissemination and training on patient selection.
Assist in training new hires and new MTEs on MICRA within the Medtronic CRM Sales and Service team.
In collaboration with TFEs, assist with sign off for MTEs.
Ensure proper Sales training dissemination on MICRA across the field.
Submit accurate and timely expense reports.
Schedule travel arrangements to ensure multiple objectives are accomplished.
Maintain hospital eligibility/access with various vendor credentialing services.
Maintains a high level of communication with appropriate CRM sales and leadership within assigned geography.
Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel.
Always ensure a professional standard of written and verbal communication.

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)