Speciality Support Manager
About The Position
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager. Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules.
Requirements
- Education Level: Associate degree or equivalent is required.
- Job Related/Industry Experience: 1-3 years
- General business knowledge: Understanding of field operations.
- Strong communication skills: Verbal and written.
- Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred.
- Previous Dental/Specialty assistant experience is required.
- Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow.
- Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems.
- Ability to run Excel macros and basic formula/function skills.
- Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system.
- Ability to conduct up to 90% of domestic travel.
Responsibilities
- Prepare teams prior to Specialist start date.
- Coordinate Specialty Onboarding with key departments and team members: Specialist, PSC & Field. Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
- Acclimate Specialist to offices and our business Travel with them their first week.
- Transitioning them to their designated Specialist Field Manager.
- Work with Specialist’s Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
- While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
- Work with the Doctors on Specialty utilization and value Specialty brings.
- Coach Directors, Regional Managers, OM, and Doctors: Commit and build Specialty schedules Review and maintaining schedules Overall provider efficiency
Benefits
- A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
