SPECIALTY SERVICES AMBASSADOR

Compass Group•New York, NY

5d•$27 - $28

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. Job Summary Supports several different aspects of studio operations while maintaining a welcoming and professional atmosphere for all guests, producers, and staff members. This role will include a variety of individual and team responsibilities throughout the welcome desk and coffee bars. Will make and serve coffee/espresso drinks and related food and beverage items. Handles food according to HACCP guidelines and standards for quality food-service operations. Interacts with customers and other employees in a friendly, courteous manner while supporting welcome desk and studio needs.

Requirements

A genuine sense of hospitality, with a commitment to delivering a memorable experience in all aspects of the role.
The ability to work under pressure, prioritizing tasks and juggling multiple requests simultaneously, while interacting with guests in a public environment.
Excellent listening and oral communication skills.
Basic computer skills.
Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical and committed to maintaining a high degree of confidentiality.
A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
Flexible and adaptable.
Previous coffee services experience required

Responsibilities

Prepares espresso orders for customers using standard measures and recipes.
Enters orders accurately into POS device
Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
Maintains sanitation and orderliness of all equipment, supplies and utensils.
Ensures proper food preparation by following prescribed production standards.
Keeps display equipment clean and free of debris during meal service.
Cleans equipment and workstation thoroughly before leaving the area for other assignments.
Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
Serves customers quickly and efficiently and prevents delays in serving lines.
Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
Cross train reception desk functions and support with meal breaks, escorting and other responsibilities within the scope
Learn and speak knowledgeably about the studio, building, transportation, hotels, local restaurants, and other points of interest.
Respond to inquiries from guests and staff, anticipate their needs, and follow up to make sure satisfaction is achieved.
Conduct daily walkthrough of floor to ensure all studios, pantry areas, and café space are reset and stocked for day of and following day operations
Performs other duties as assigned.