Specialty Sales Team Leader

Dev•Hanover, MA

13d•$24 - $41•Onsite

About The Position

ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here. ALL ABOUT SPECIALTY SALES A team of specialized consultants who understand what it means to meet our guests where they are at and deliver for them through strong operations, incredible guest experience and compelling visual merchandising presentations that inspire guests and build the basket. Teams in Apparel and Accessories (A&A), Home, Seasonal, Beauty and Electronics prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop – pulling, filling, pricing, setting, staging and maintaining the sales floor and the backroom. At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Specialty Sales Team Leader can provide you with the: Knowledge of our GUEST service fundamentals and experience; building a guest first culture on your team Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals Ability to lead multiple businesses, balancing team member expertise and effectively leading teams in each department Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent As a Specialty Sales Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities: Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver on our GUEST service model culture. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including planning merchandising, pricing workload, transitions, revisions, sales plans, events and promotions Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Lead a team of consultants who are knowledgeable and passionate about A&A, Home, Seasonal, Beauty Electronics and Baby who stay current on brands, trends and promotions in each department Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase Encourage guests to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trends Lead assigned business units backroom process, organization, layout and replenishment of the salesfloor to ensure product is available for guests. Evaluate and recommend candidates for open positions and develop a guest-centric team Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions Ensure fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility Establish clear goals and expectations and hold team members accountable to expectations Provide service and a shopping experience that meets the needs of the guests in all areas including clearance Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.If applicable, as a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws. All other duties based on business needs

Requirements

High school diploma or equivalent
Must be at least 18 years of age or older
Lead and hold others accountable
Learn and adapt to current technology needs
Work independently and as part of a team
Manage workload and prioritize tasks independently
Welcoming and helpful attitude
Effective communication skills
Access all areas of the building to respond to guest or team member issues
Interpret instructions, reports and information
Accurately handle cash register operations
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Nice To Haves

Previous retail experience preferred, but not required

Responsibilities

Demonstrate a service culture that prioritizes the guest service experience.
Model, train and coach expectations to deliver on our GUEST service model culture.
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including planning merchandising, pricing workload, transitions, revisions, sales plans, events and promotions
Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
Lead a team of consultants who are knowledgeable and passionate about A&A, Home, Seasonal, Beauty Electronics and Baby who stay current on brands, trends and promotions in each department
Encourage team to use tools available in their department (i.e. the fitting room, testers, displays) as an opportunity to welcome, inspire and influence guests by providing personalized recommendations to complete their purchase
Encourage guests to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trends
Lead assigned business units backroom process, organization, layout and replenishment of the salesfloor to ensure product is available for guests.
Evaluate and recommend candidates for open positions and develop a guest-centric team
Lead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions
Ensure fitting rooms are welcoming, clean and safe if applicable to your assigned areas of responsibility
Establish clear goals and expectations and hold team members accountable to expectations
Provide service and a shopping experience that meets the needs of the guests in all areas including clearance
Demonstrate a culture of ethical conduct, safety and compliance; lead and hold the team accountable to work in the same way
Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.If applicable, as a key carrier, follow all safe and secure training and processes
Address store needs (emergency, regulatory visits, etc.)
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.
Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.
Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits

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