Specialty Sales Representative Hybrid w/ Asheville, Asheville, NC, US 30+ days agoFull Time Employee

Nantahala Outdoor Center • Asheville, NC

292d • $19 - $19 • Hybrid

About The Position

For 50 years NOC has led the outdoor industry, taking more guests whitewater rafting and teaching more paddlers than any other outdoor recreation company. NOC also provides top-quality aerial and trail-based adventures, and provides unmatched retail service, foodservice, lodging, and trip planning services. Behind NOC's rapid growth are our five core values: Lead by Example, Do the Right Thing, Service Before Self, Work Hard-Play Hard, Make it Happen. These core values unite a community of leaders and pioneers in an exciting, fun and always changing work environment. Employment opportunities, with NOC, offer rare opportunities to work in beautiful locations, grow skills and share passion with others for active outdoor recreation. Ideal candidates are leaders in both the outdoors and the work place and wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide visitors with unforgettable experiences in the outdoors. If this sounds like you, we hope you'll apply to join the NOC team.

Requirements

• Excellent written and oral communication
• Excellent time management skills with ability to prioritize and multi-task
• Ability to function as a team player, take direction, as well as work autonomously
• Self-disciplined, detail oriented, and highly organized
• Competent with web-based applications, email, and Office 365 products
• Passion for the outdoor industry and sharing the outdoors with others

Nice To Haves

• Prior customer service experience
• Prior sales experience with demonstrated ability to close and grow sales
• Prior experience with reservation software and/or CRM
• Knowledge of NOC activities and courses

Responsibilities

• Generate new sales and maintain existing business for SOLO Southeast, NOC's Paddling School, and Custom Groups
• Maintain accurate information for prospective and booked business utilizing NOC's software platforms, processes, and data management
• Answer inbound guest phone calls, emails and chats
• Prioritize, respond to and follow-up with all inbound lead inquiries
• Conduct outbound lead generation and follow-up via cold calling and email in order to identify and grow new business opportunities
• Maintain up to date knowledge of NOC products and processes
• Provide guests with superior guest service via email, phone, and in-person before and after reservation completion
• Collect deposit and balance payments in a timely fashion per NOC payment policies
• Collaborate with all NOC departments to ensure that all guest and group bookings are executed to product/guest expectations
• Actively develop new business opportunities in NOC's Outdoor Schools in collaboration with operating department managers, marketing and other sales reps
• Collaborate with Marketing Department to ensure website and collateral information is accurate and identify opportunities for new collateral and sales opportunities
• Collaborate with Group Sales and other Specialty Representatives to identify areas for sales growth and process improvement
• Improve processes to improve guest experience, increase efficiency, and increase revenue
• Manage key specialty, group, and partner accounts
• Manage special projects related to sales and marketing
• Identify & attend trade shows to strategically maintain and grow relationships
• Exemplify and demonstrate NOC's Core Values and Brand Promise
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries