SPECIALTY SALES ASSOCIATE (All Depts-Incl Furniture)

NEXCOM•Corpus Christi, TX

2h•Onsite

About The Position

As a Specialty Sales Associate, you will be the face of our company, highlighting our brand and image while building our reputation as a company that values its customers and their opinions. Through your specialty knowledge, you will be directly responsible for assisting customers and helping them recognize the need for our products and services. You must be capable of learning about what we sell and able to articulate our purpose in a manner that is educational, insightful, and professional. The ideal candidate has a positive and outgoing nature that enjoys serving others and making a positive impact on the organization.

Requirements

In depth technical knowledge of how products work, warranties and ability to compare products by features.
1-2 years of Retail or relevant work experience required.
6 months of product specific experience required.
Strong interpersonal and communication skills.
Ability to read, write and interpret instructional documents such as safety rules, operating and maintenance instructions and procedure manuals.
Ability to effectively communicate with customers, peers and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication and division.
Ability to use a calculator and calculate percentages and ratios.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to understand and problem solve customer needs.
6 months responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Graduation from a full 4 year or senior high school or possession of a General Education Development High School Equivalency Certificate (GED) may be substituted for the experience requirements.

Responsibilities

Proactively engage and make a connection with customers.
Asking questions and listening to customer's needs.
Directing customers to merchandise, informing them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
When selling clothing or military uniforms, may be required to take upper and lower body measurements for the purpose of ensuring proper fit of tailored articles.
Maintaining store appearance.
Cross-selling products and knowing layout of the store.
Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
Upselling products.
Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge specs.
Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
Completing various forms of paperwork, reports, and reconciliation.
May handle special order merchandise requests including ordering, tracking, and providing updates to customer.
Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
May participate in periodic inventories.
Adherence to assigned work schedule.
Accurate and complete follow through on work assignments.
Other Duties as assigned.