Specialty Program Clinical Coach - Hospice

PharMerica • Saint Florian, AL

249d

About The Position

The Specialty Program Coach is the program champion providing on-site coaching, support, training, and development of the program initiatives within their region. This role focuses on implementing and sustaining business development initiatives and the corresponding specialty programs; addressing gaps in care, knowledge deficits related to specialty care, and promoting best practices among healthcare providers. This role will assist staff in identifying and utilizing appropriate community resources and will participate with the interdisciplinary team in coordinating patient goals of care initiatives. This role will be responsible for coaching and training associates during program expansion and with the orientation of the program and goals for new staff. The role involves implementing Sales Skills Training Program, ensuring best practices are followed, and helping field representatives achieve their sales goals. Conducting market analysis, training, and implementing CRM best practice and Disease State Training.

Requirements

• One year of nursing experience required, 1 year in hospice preferred.
• Completion of a Registered Nurse accredited program with an unrestricted state nursing license.
• Ability to market effectively and deal tactfully with customers, the community, and the hospice clinical team.
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrated knowledge of disease processes and comprehensive medical record reviews.
• Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.

Responsibilities

• Conduct regular field coaching sessions with field representatives, providing guidance and mentorship on program strategies, techniques, and best practices.
• Conduct educational needs assessments to customize training for associates and healthcare providers.
• Assist in assessment, planning, implementation, and evaluation of patient and family's response to care.
• Demonstrate knowledge of community resources and assist staff with referrals for patients and families.
• Build preferred provider relationships to optimize care coordination needs.
• Participate in Designated Specialty Care team meetings to review patient cases and provide guidance on critical transition needs identified.
• Deliver comprehensive training for new program associates, including orientation to the program, program goals, and results-based performance coaching.
• Coach on Sales Skills Training Model for business development new hire liaisons.
• Update Sales Skills Training Model as needed, to include BD Best Practices, changes, and updates.
• Analyze market trends and competitor activities, develop sales strategies, and set goals for the field team related specialty program initiatives.
• Monitor specialty program(s) sales performance, identify areas for improvement, and implement strategies to achieve program initiatives.
• May be involved in recruiting, interviewing, and on-boarding hospice sales representatives.
• Track activities, analyze data, and provide reports to senior leadership.
• May Conduct CRM training.

What This Job Offers

• Industry: Health and Personal Care Retailers
• Education Level: Bachelor's degree