Specialty Products Compliance

Saia • Johns Creek, GA

456d • $41,309 - $47,528

About The Position

The Specialty Product Compliance Specialist at Saia Inc. is responsible for monitoring, tracking, quoting, negotiating, and ensuring contractual compliance for various specialty products. This role involves communication with field personnel and management to address service issues, providing updates on account statuses, and participating in customer calls to secure new business opportunities. The position emphasizes proactive problem-solving and quality assurance improvements within the logistics and transportation sector.

Requirements

• Customer service experience
• Mid-level proficiency in Microsoft Office
• 3 years of experience with AS400 and web services
• Typing skills with 10 key accuracy
• Business Associate's degree
• Strong communication skills

Nice To Haves

• Associate degree in business or equivalent
• 3-5 years of LTL operations/customer service experience
• Extensive knowledge of AS400 system and web services
• Proficient use of all Microsoft Office products
• Typing 50 wpm with 10 key accuracy
• Effective oral and written communication skills
• Strong problem solving skills

Responsibilities

• Communicates with field personnel (operations and sales) when customers are not receiving required services, up to and including upper management.
• Provides daily updates to Supervisor on the current status and trends of assigned accounts.
• Proactively recognizes issues prior to occurrence and is empowered to take corrective action to avoid service defects by engagement of top company executives.
• Manages and resolves multi-task service requests of customers through various access channels of written correspondence, email, chat, fax, and verbal communications.
• Provides internal and external correspondence to meet customer needs and supplies daily/weekly/monthly performance report cards as necessary.
• Participates in customer conference calls with Sales and Operations to uncover and secure new business opportunities or resolve service issues.
• Participates in projects for process and quality assurance improvements, as requested.
• Performs other related duties, as required.

Benefits

• Competitive compensation
• Opportunities for learning new skills and advancement
• Support from leadership and team
• Positive workplace culture
• Commitment to employee performance recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree