Specialty Pharmacy Technician Call Center Hybrid Remote Westwood, MA.

Beth Israel Lahey Health•Los Angeles, CA

3d•$28 - $38•Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Job Summary: Directs and assist patient access to the specialty pharmacy by answering, screening and processing a high volume of incoming calls in a dedicated call center. Job Description: Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes pharmacy software applications to schedule prescription refills. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for prescription delivery. Records and forwards accurate messages to pharmacist, providers and staff. Triages calls for urgent information or services to appropriate staff. Responds to requests for information or assistance within scope of knowledge and authority. Resolves and responds to provider email requests in an efficient and professional manner. Acts as a liaison with medical center departments and external providers and agencies by directing calls and messages to appropriate parties. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you're busy caring for and supporting our patients, we take care of you.

Requirements

High School diploma or GED required.
License Mass Registered Pharmacy Tech required.
3-5 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

PTCB certification.
Strong typing skills 40+ wpm.
Knowledge of medical and pharmacy terminology.
Call Center and/or telephone customer service experience.
Specialty Pharmacy experience.
Bilingual written and verbal communication skills.

Responsibilities

Answers, screens and processes a high volume of calls in a professional manner.
Utilizes and adheres to the phone scripts and guidelines for triaging calls.
Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed.
Utilizes pharmacy software applications to schedule prescription refills.
Verifies and updates patients' demographic information and transfers to registration for update as needed.
Obtains necessary referrals for scheduled visit and documents in system.
Document appropriate payer information, including worker's compensation and auto liability.
Informs patient of necessary preparation for prescription delivery.
Records and forwards accurate messages to pharmacist, providers and staff.
Triages calls for urgent information or services to appropriate staff.
Responds to requests for information or assistance within scope of knowledge and authority.
Resolves and responds to provider email requests in an efficient and professional manner.
Acts as a liaison with medical center departments and external providers and agencies by directing calls and messages to appropriate parties.