Specialty Pharmacy Technician

$21 - $24/Yr

Comprehensive Pharmacy Services - Baltimore, MD

Full-time - Entry Level

Baltimore, MD

Professional, Scientific, and Technical Services

About the position

CPS Solutions is seeking a highly motivated customer service-oriented Pharmacy Technician (Liaison) professional who wants to elevate their career to the next level in the specialty pharmacy arena. Join a growing team at our Mercy Medical Center location in Baltimore, MD. This role will provide outstanding customer service, work alongside clinical pharmacists, interact with physicians and healthcare professionals, contact insurance companies and help find payment assistance programs for our patients.

Responsibilities

• Greeting patients upon arrival to the clinic
• Explaining the benefits of our specialty pharmacy and successfully enrolling patients into the program
• Performing all insurance benefit investigations, prior authorization, claim rejects, overrides, etc.
• Working with patients to find financial aid (grants, manufacture programs, discount cards, etc.) to ensure they have access to the medications they need
• Data/order entry and verification of patient information
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome
• Conducting outbound phone calls for patient support, adherence checks and refill reminders
• Appropriately triaging any clinical questions to the appropriate clinician (pharmacist, nurse or provider)
• Participating in conference and workshops to help promote CPS

Requirements

• High school diploma or equivalent
• Experience as a pharmacy liaison/technician highly preferred
• Registered, or the ability to become registered, as a pharmacy technician in the State of Maryland
• Experience interacting with physicians, nurses and other healthcare professionals (preferably in a medical clinic)
• Knowledge of benefit investigations, prior authorization support and patient financial assistance work a plus
• Strong people skills and the ability to work with teams across various business units
• Proficiency in Microsoft Office products, EMR systems (EPIC, Cerner or Meditech) and dispensing systems (QS1, RX30 or Computer Rx) highly preferred
• Provide a high level of customer service, while always upholding CPS standards

Nice-to-haves

• Experience in a health systems specialty pharmacy as an in-clinic technician
• Experience working with various disease states

Benefits

• Competitive compensation including a bonus opportunity
• Full range of benefits, medical, dental, vision, 401K with company match, long and short-term disability, life insurance, PTO, paid sick time, paid holidays and more