Specialty Pharmacy Liaison

UnitedHealth Group • West Plains, MO

6d • $18 - $32 • Onsite

About The Position

The Specialty Pharmacy Liaison will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.
Schedule: This full time, nonexempt position will work a minimum of 40 hours per week, Monday through Friday from 8:30am-5:00pm and additionally as needed.
About the Facility: Ozarks Healthcare is a Joint Commission accredited, 114-bed acute care hospital and not-for-profit medical referral center with over 1,300 employees, serving an eight-county area in south-central Missouri and north-central Arkansas. Services include family medicine, specialty clinics, rehabilitation, home care, interventional cardiac care, open-heart surgery, oncology, neurosurgery, and cancer treatment.
About the Pharmacy: Pharmacy hours are Monday through Friday from 8:30am-5:00pm

Requirements

• High school diploma or equivalent
• Current or the ability to acquire a Pharmacy Technician license in good standing in Missouri

Nice To Haves

• College degree
• National Certification through PTCB or NHA

Responsibilities

• Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences.
• Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
• Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
• Successfully enrolling patients into the program
• Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
• Overseeing services provided to enrolled patients – ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients’ needs
• Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome.
• Conducting outbound phone calls for patient support, adherence checks, and refill reminders
• Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
• Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees