Specialty Pharmacy Liaison

Orlando Health • Ocoee, FL

4h • Onsite

About The Position

Orlando Health is seeking a Specialty Pharmacy Liaison to serve as a key connector between patients, providers, clinic staff, and the specialty pharmacy team. This role plays a vital part in growing specialty pharmacy service lines by building strong provider relationships, supporting patient enrollment, and ensuring seamless coordination across care settings.
The ideal candidate is a pharmacy professional with strong communication skills, a service‑oriented mindset, and experience supporting specialty or retail pharmacy workflows in a healthcare environment.

Requirements

• High school diploma or equivalent (GED) required.
• Active Pharmacy Technician registration with the Florida Board of Pharmacy (required).
• Minimum of two (2) years of pharmacy experience in specialty pharmacy or retail pharmacy required.
• Strong verbal and written communication skills.
• Excellent customer service and relationship‑building abilities.
• Knowledge of healthcare and pharmacy terminology.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Willingness to travel locally to assigned clinics using personal transportation.

Nice To Haves

• Experience supporting provider‑facing pharmacy services, patient engagement, or referral coordination preferred.

Responsibilities

• Serve as an advocate for Orlando Health Specialty Pharmacy services.
• Build and maintain strong relationships with Orlando Health providers, clinics, and community partners.
• Generate and support specialty pharmacy referrals to expand patient enrollment.
• Provide high‑quality customer service to patients and providers regarding: Specialty pharmacy enrollment
• Prescription processing and status updates
• Benefits investigations and prior authorizations
• Financial assistance options
• Engage directly with clinics to ensure patient outreach aligns with preferences and care needs.
• Assess existing clinic and pharmacy workflows and collaborate with subject matter experts to recommend and implement process improvements.
• Support ongoing adoption of new workflows, including competency assessment of impacted team members.
• Participate in strategic initiatives, business development efforts, and provider engagement events.
• Maintain supportive, professional relationships with internal and external customers.
• Maintain compliance with all Orlando Health policies, departmental procedures, and applicable federal and state regulations.
• Adhere to pharmacy practice standards and regulatory requirements.
• Maintain punctual and reliable attendance in accordance with Orlando Health policies (ADA, FMLA, etc.).
• Participate in professional development, quality improvement, and process improvement initiatives as assigned.

Benefits

• Be part of a mission‑driven healthcare organization recognized for clinical excellence and patient‑centered care.
• Work in a collaborative environment supporting innovative specialty pharmacy services.
• Enjoy a weekday schedule with no weekends or major holidays.
• Contribute directly to improving patient access to specialty medications and care coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees