Specialty Pharmacy Liaison

UnitedHealth Group•Estero, FL

3d•$18 - $32•Onsite

About The Position

Explore opportunities with CPS, part of the Optum family of businesses. We’re dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you’ll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. As a Specialty Pharmacy Liaison with CPS Solutions, LLC, you will engage directly with patients to coordinate pharmacy services through the health system’s specialty and retail pharmacy. Acting as a bridge between patients, providers, and the pharmacy, this role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist. Pharmacy Location: Located within Lee Health Specialty Pharmacy in Estero, FL Schedule: Monday through Friday 8:30am-5:00pm, 40 hours per week Primary Responsibilities: Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences. This includes: Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation Successfully enrolling patients into the program Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need Overseeing services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients’ needs Providing direct support to enrolled patients to ensure that they are supported throughout their therapy regimen and achieve their intended outcome. This includes: Conducting outbound phone calls for patient support, adherence checks, and refill reminders Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider) You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High school diploma or equivalent
Active Pharmacy Technician license in good standing in the state of Florida
Recent work experience as a Pharmacy Technician
If the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years.

Nice To Haves

PTCB
Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
Solid knowledge of medication regimens, age-specific dosing, and managed care practices

Responsibilities

Initializing and leading ongoing work in clinics and ensuring that the patient/CPS engagement is appropriate and consistent with their preferences.
Ensuring that every patient who can benefit from specialty pharmacy services is identified and met in clinic upon arrival
Explaining the benefits of our specialty pharmacy, without impeding patient choice of pharmacy, and achieving patient participation
Successfully enrolling patients into the program
Performing all benefits investigation, prior authorization, and financial assistance work needed to ensure patients have access to the medication they need
Overseeing services provided to enrolled patients - ensuring that everything from order entry to final verification is completed quickly, accurately, and in accordance with patients’ needs
Conducting outbound phone calls for patient support, adherence checks, and refill reminders
Accepting inbound calls from patients, as needed and sharing in on call coverage to ensure 24/7 patient support
Appropriately triaging any clinical questions to an appropriate clinician (pharmacist, nurse, or provider)