Specialty Pharmacy Customer Service Supervisor (Remote)
Welldyne•Lakeland, FL
493d•Remote
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About The Position
The Specialty Pharmacy Customer Service Supervisor is a critical role focused on overseeing Patient Care Advocates to enhance patient satisfaction with US Specialty Care. This position involves managing customer interactions through various channels, ensuring operational efficiency, and maintaining high standards of service. The supervisor is responsible for training, performance management, and resolving escalated customer service issues, all while fostering a supportive and efficient work environment.
