Specialty Operations Pharmacy Technician

CenterWell

1d • Remote

About The Position

Become a part of our caring community and help us put health first The Certified Pharmacy Technician takes in-bound phone calls from patients and providers. Enters prescription orders into the system. Also supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers. Decisions are typically focused on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion. Position Hours: An 8-hour shift Monday-Friday from 10am-6:30pm EST Use your skills to make an impact

Requirements

• Must have an active license with the Board of Pharmacy in the state of residence (Ohio, Arizona or Florida)
• Must be certified by the Pharmacy Technician Certification Board (PTCB) or through ExCPT
• Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
• Critical thinker who can anticipate member/customer needs and take initiative, ask the right questions and deliver the highest quality customer experience
• Problem solver who can find viable solutions that meets member/customer needs, absent from all ideal tools and resources
• Excellent communication skills (verbal and written)
• Moderate working knowledge of Excel

Nice To Haves

• Working knowledge of RxNova, CRM and/or ScriptMed
• Experience using multiple computer applications simultaneously and strong data entry skills

Responsibilities

• takes in-bound phone calls from patients and providers
• Enters prescription orders into the system
• supports Pharmacists and Patients by ensuring adherence to Specialty Rx specific operational processes and programs developed to optimize health outcomes which includes effective communication with patients and providers

Benefits

• Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed