Specialty Navigator II, Hybrid (Local Residents), Norwood

Atrius Health • Norwood, MA

312d

About The Position

Atrius Health is a nonprofit healthcare leader delivering a system of connected care that enables us to know our patients better so that we can serve them well. Across 32 clinical locations, more than 50 specialties and 825 physicians, we provide proactive, customized care to more than 720,000 adult and pediatric patients across eastern Massachusetts. The Atrius Health practices including Dedham Medical Associates, Granite Medical Group, Harvard Vanguard Medical Associates and PMG Physician Associates - together with VNA Care - work in collaboration with hospital partners, community specialists and skilled nursing facilities, to develop innovative and effective ways of delivering care in the most appropriate setting, making it easier for patients to be healthy. We believe that by establishing a solid foundation of knowledge, understanding and trust with each of our patients, we enrich their health and enhance their lives. Reporting to and working under the general direction of the Supervisor(s) and Manager of the department, reviews complex referral requests and evaluates and assigns appropriate specialist for the patient. Works with patients and providers to understand services being requested. Interviews patients as needed to obtain full understanding of what information is being requested. Works closely with Specialty Nurses to ensure clinical handoffs are safe and appropriate. Coordinates care both within Atrius Health and with external partners.

Requirements

• High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit required.
• A minimum of three years in a clinical or customer service setting preferred.
• Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent).
• Strong problem solving and complex patient management skills preferred.
• Relevant experience in the managed care environment preferred.
• High level of understanding of health insurance products and limitations.

Nice To Haves

• Experience in a clinical or customer service setting.
• Knowledge of a wide range of patient issues for every contracted and non-contracted payers.

Responsibilities

• Review complex referral requests and evaluate and assign appropriate specialist for the patient.
• Work with patients and providers to understand services being requested.
• Interview patients as needed to obtain full understanding of what information is being requested.
• Work closely with Specialty Nurses to ensure clinical handoffs are safe and appropriate.
• Coordinate care both within Atrius Health and with external partners.

Benefits

• Up to 8% company retirement contribution
• Generous Paid Time Off
• 10 paid holidays
• Paid professional development
• Generous health and welfare benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED