SPECIALTY HOST - KURO (SEASONAL)

Hard Rock Hotel & Casino Atlantic City • Atlantic City, NJ

270d

About The Position

The Specialty Host at Kuro is responsible for greeting every guest in a prompt, courteous, and friendly manner, as well as thanking guests as they leave the restaurant. This role follows all Hard Rock Hotel and Casino and departmental policies and procedures.

Requirements

• Minimum six (6) months of related experience required
• Able to work a varied work schedule to include nights, weekends, and holidays
• Must be able to communicate effectively with guests
• Duties and responsibilities are typically performed in a restaurant in a fast-paced environment, with constant exposure to public and excessive noise
• Must be able to work at a fast pace and in stressful situations

Responsibilities

• Manage reservation system to retain guest preferences, pre-assigning seating when necessary and recording reservations
• Welcome and acknowledge each guest
• Escort guests to the tables and assist in seating at tables, present menus and extend pleasantries
• Offer a cordial farewell to every guest, thanking them for dining and invite them back
• Communicates constantly with management and service staff to ensure efficient operations
• Maintain positive relations with guests at all times
• Maintain complete knowledge of scheduled daily activities, in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code
• Answer restaurant telephone courteously and efficiently
• Speak to guests' and co-workers using clear, appropriate and professional language
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
• Maintain cleanliness of work areas throughout the shift
• Notify management of maintenance repair issues
• Performs all other job-related duties as requested

What This Job Offers

• Industry: Administrative and Support Services