Specialty Healthcare Account Manager II - RemitConnect

Commerce Bank•Kansas City, MO

14d•Hybrid

About The Position

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. About This Job The main purpose of this job is to maintain direct accountability for Commerce Bank's key clients to ensure development of trusted business partnerships.

Requirements

Excellent attention to detail with excellent organization and follow-up
Strong communication and project management skills with the understanding of project life cycle
Intermediate knowledge of Salesforce or CRM solutions
Strong analytical skills with the ability to collect, organize, and present data findings
Knowledge of revenue cycle management processes
Strong critical thinking skills and ability to work with minimal supervision
Ability to present at the C-Suite executive level
Ability to take a consultative approach to problem solving
Motivated and organized self-starter with the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and core values
Strong level proficiency with Microsoft Excel, Word, and Outlook
Bachelor’s degree or equivalent combination of education and experience required
2+ years of healthcare payer experience required

Nice To Haves

2+ years client facing project management experience preferred
2+ years healthcare payments posting experience preferred

Responsibilities

Proactively manage a suite of complex accounts, typically mid to large size businesses
Facilitate the business review process to document and direct clients’ key performance indicators
Independently oversee and coordinate activities of multiple resources to ensure clients’ objects are met
Work independently and identify and recommend appropriate product solutions to clients
Manage complex customers, pricing and technical concerns as portfolio matures and new accounts are added to clients’ platform
Exercise sound judgement to leverage account retention, automation, revenue growth opportunities and negotiations, with a diverse skill set regarding the products and how they pertain to healthcare
Perform other duties as assigned