Specialty Dental Regional Director of Operations

Peak Dental Services • Colorado Springs, CO

210d • $90,000 - $110,000

About The Position

Join a Team That Puts People First — Patients and Professionals Alike. Peak Dental Services, a family-owned and Colorado-based Dental Support Organization (DSO), is rapidly expanding and seeking a highly motivated Specialty Regional Manager to oversee operations across our growing South Denver and select Texas markets. If you're a dynamic leader who thrives in a fast-paced, people-centered environment, we invite you to grow with us. Our mission is simple: to deliver an exceptional, patient-first experience that rivals world-class customer service brands like Starbucks, Ritz-Carlton, and Nordstrom. This is made possible by investing in our people—through best-in-class training, career advancement opportunities, and a culture rooted in our CORE values.

Requirements

• Bachelor's Degree in Business Administration, Healthcare Management, or related field required.
• Minimum 5 years of multi-site management experience in dental or healthcare operations.
• Proven ability to lead, coach, and inspire diverse teams in a high-growth environment.
• Strong business acumen, analytical thinking, and problem-solving skills.
• Excellent interpersonal and communication skills, with the ability to build lasting relationships.
• Willingness to travel within the region, including occasional overnight stays.

Nice To Haves

• 5 or more years experience in the Dental Industry.
• Experience in Specialty Dentistry such as Oral Surgery, Endodontics, Orthodontics, Prosthodontics, etc.
• Advanced MS Office skills.
• Strong communication skills both written and verbal.

Responsibilities

• Lead, mentor, and develop Office Managers and clinical teams to meet and exceed operational and revenue goals.
• Implement and maintain high standards for the patient experience, striving for a Net Promoter Score of over 80.
• Build strong, collaborative relationships with dentists, staff, and executive leadership.
• Conduct regional training and ensure adherence to operational protocols and brand standards.
• Oversee and manage P&L statements, budgets, and key performance metrics for each practice.
• Monitor and control office supply expenses and capital investments.
• Ensure compliance with accounting, insurance, and cash handling policies.
• Promote and coach teams on delivering our 'Distinctive Patient Experience.'
• Resolve complex patient concerns with professionalism and empathy.
• Guide offices in achieving comprehensive case acceptance and seamless front-to-back office workflow.
• Conduct regular on-site coaching visits (minimum 3 hours/week per office).
• Lead or co-lead performance reviews, continuing education, and office meetings.
• Support and evaluate morning huddles, provider scheduling optimization, and operational best practices.
• Play a leadership role in launching new offices, including hiring, training, and setup.
• Contribute to recruiting and onboarding new providers.

Benefits

• Competitive Base Salary + Performance-Based Bonuses.
• Comprehensive Benefits Package (Medical, Dental, Vision, 401K matching).
• Paid Time Off + Holidays.
• Career Growth & Advancement Opportunities.
• Collaborative, Value-Driven Culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree