Specialty Coffee Field Implementation Manager- Remote
About The Position
We are Tradecraft Outfitters. Leaders in delivering transformative craft coffee and tea experiences to restaurants, hotels, cafes, specialty grocers, foodservice operators, and offices. We bring choice and create experiences in the craft coffee and tea space by working with the best roasters and tea companies to deliver quality, innovation, performance and dependability. We value authenticity, local culture, people, craft, kindness and the inherent beauty of coffee and tea. We are a one-stop solution providing craft coffee and tea with the equipment, training, service and accessories needed to deliver memorable experiences. Job Summary Location: Flexible Remote (Preference for Midwest) Overview: If you have experience in the coffee industry, this role could be the perfect fit! The Field Implementation Manager (FIM) supports Tradecraft (TC) nationally by managing onboarding, installation, and activation of TC products and programs within Canteen operations. Acting as a bridge between business development and program management, the FIM ensures successful execution of specialty coffee initiatives across Canteen accounts. As a brand ambassador and subject matter expert, you'll educate teams, champion best practices, and drive growth throughout Canteen and Compass. This position offers remote flexibility, requires access to a major airport, and has a preference for candidates based in the Midwest.
Requirements
- Project management training or experience preferred.
- Proficiency in Microsoft Office and Smartsheet.
- Demonstrated ability to lead organizational projects and client transitions.
- Ability to manage external resources in complex environments.
- Proven success in entrepreneurial settings with proactive customer service skills.
- Ability to work independently and collaboratively in fast-paced environments.
- Technical experience in coffee, tea, or food & beverage industry required.
- Experience with specialty coffee equipment is a must, including traditional espresso machines and super-automatic machines.
- Strong relationship management skills and openness to feedback.
- Desire for continuous learning and subject matter expertise.
- Ability to manage multiple priorities with a positive, can-do attitude.
- Travel up to 25% or as needed.
- Remote flexibility with preference for candidates based in the Midwest; must have access to a major airport.
Nice To Haves
- Project management training or experience preferred.
Responsibilities
- Drive Specialty-tier, All Day Refreshment experiences within office refreshment spaces, ensuring timely project completion in assigned regions.
- Document and track new business rollouts and conversions, including status reports, work plans, and presentations.
- Implement end-to-end project plans and adjust as needed to meet changing requirements.
- Identify and mitigate risks throughout the project lifecycle; escalate issues when necessary.
- Communicate timelines and progress updates regularly to all stakeholders.
- Develop tools and resources for Canteen technical departments across divisions.
- Define and enforce calibration and installation standards for Canteen's Core OCS equipment portfolio.
- Build strategic relationships with technical department leads in assigned regions.
- Provide technical support and consultation to Canteen tech operations.
- Assist in planning and executing three Technician University Summits annually; attend at least one in person.
- Collaborate with stakeholders to activate serviceability for Hospitality business, reducing third-party service costs and introducing new revenue streams.
- Coordinate or execute Expert-Level Training summits annually for Canteen and/or CBC Service Teams.
- Define core standards for installing, operating, and maintaining expert-level equipment.
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Food Services and Drinking Places
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
