Specialty Clinic Manager

Allina Health • Lakeville, MN

2d • $48 - $67

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: 1.0 FTE (80 hours per two-week pay period) No weekends Job Description: Collaborates with lead provider(s) in the shared accountability for daily operations and overall site performance. Manages operations and supports the delivery of care at one or more dedicated specialty sites (ex: free-standing or hospital based clinic). May be responsible for both ambulatory and inpatient provider practice. May have some responsibilities across a region. Responsible for site staff, may be responsible for supervisors. Principle Responsibilities Leadership (of staff and providers). Partners with service line leadership to recruit, select and on-board staff, leaders and providers for region. Manages staff and leaders' performance. Works with clinician leader or dyad partner to communicate and engage staff, leaders, and providers in key initiatives. Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role. Ensures staff and providers have equipment, tools and resources to do their work. Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks. Identifies and communicates needs and/or changes that affect the work and escalates concerns as appropriate. Analyzes and acts on employee engagement data. Maintains a strong presence, demonstrating awareness and involvement in site activities. Works with leaders to ensure staffing needs are met, making adjustments when needed. Role model and mentor poise, presence, positive change influence. Communicates with and engage leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement. Works with staff and physicians to develop and implement objectives for the provision of safe and effective patient care. Works with leadership on outreach schedules and access, equipment standardization, quality improvement initiatives and staffing models. Works with leadership on coordinating provider hospital schedules and work, as applicable. May act as a liaison between hospital and clinic operations. Evaluates the effectiveness of policies and procedures and make recommendations for change. Understands and applies change management and improvement methodology. Partners with dyad partner to leverage care integration strategies and ensure seamless patient care. Skilled in the development of leaders at the site to manage staff and performance issues, when applicable. Identifies and acts on opportunities to improve patient experience. Leads new patient experience initiatives. Ensures staff and providers have knowledge of and access to patient experience feedback and initiatives. Empowers and trains staff to resolve patient concerns and create a mindset of service recovery. Addresses site-level patient concerns that need to be escalated. Partners with lead provider to deliver results on provider patient experience performance. When applicable, partners with independent contractors and providers to meet operational needs while supporting relationship between both parties. Financial. Accountable for management of site(s) financials, managing operating expenses, and productivity for overall program performance. Proactively reviews reports to assess and problem solve to align operating expenses and productivity. Identifies and plans for future capital needs and growth in partnerships with service line leadership. Ensures proper revenue cycle management workflows are in place and maintained. Collaborates with lead provider to manage provider productivity. Safety, Risk Management and Compliance. Accountability with dyad partner to lead and develop a culture of safety and focus on High Reliability Organization. Ensures adherence to all safety, risk and compliance policies and procedures; Oversight of supervisors to ensure site is compliant with state regulations (hazardous waste, MNVFC, DME, etc.). Observes drills as appropriate to gauge level of preparedness and proactively address gaps. Participates in site safety meetings, rounding, audits and events as appropriate. Ensures program accreditation and regulatory requirements are met, when applicable. Actively participates in regulatory audits when need arises. Responsible for ensuring any regulatory and accreditation expectations have been met. Executes standards for practice management in specialty. Collaboration and Team Work. Seeks opportunities to promote development and growth as a leader including meeting facilitation and representation locally, and across the system and Allina Health Group. Shares best practices within region and across business units. Models and promotes collaboration within business unit, between depts./staff/providers, and patients / customers to achieve results and improve performance. Overcomes barriers, creates internal and external relationships to meet both company and community needs. Ensures staff and key stakeholders are involved in timely communications and information sharing. Strategic and Program Planning. Develops new clinical service line programs and services. Implements growth plans within their department(s). Sets up new program sites with service line leadership as access expands. Develops and executes strategic planning and business development for programs and services for their location(s). Provides oversight for the implementation of new programs and services at their location(s). Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators. Reviews and analyzes dashboards and reporting templates to highlight performance, including variances. Develops business plans for new programs, services and markets and enhance existing programs in order to grow the local market share. Manages relationships with leaders, providers, and external partners to gain confidence and engagement in strategic and operational initiatives. Participates in decision-making activities with executive management, internal and external stakeholders. Other duties as assigned.

Requirements

• Bachelor's degree in business or healthcare, or related field
• 2+ years of leadership experience and 1+ years must be supervisory or management, preferable in healthcare operations and/or program management and development at a healthcare organization
• Will consider internal Allina Health Masters Heath Administration (MHA) fellows who have demonstrated strong leadership capabilities and successful project management outcomes

Nice To Haves

• Master's degree

Responsibilities

• Leadership (of staff and providers). Partners with service line leadership to recruit, select and on-board staff, leaders and providers for region.
• Manages staff and leaders' performance.
• Works with clinician leader or dyad partner to communicate and engage staff, leaders, and providers in key initiatives.
• Ensures staff are appropriately trained and operating within scope and at the top of their licensure/role.
• Ensures staff and providers have equipment, tools and resources to do their work.
• Maintains an understanding of daily functions to ensure delivery on all accountabilities and tasks.
• Identifies and communicates needs and/or changes that affect the work and escalates concerns as appropriate.
• Analyzes and acts on employee engagement data.
• Maintains a strong presence, demonstrating awareness and involvement in site activities.
• Works with leaders to ensure staffing needs are met, making adjustments when needed.
• Role model and mentor poise, presence, positive change influence.
• Communicates with and engage leaders and staff in key initiatives by sharing a clear, compelling vision that allows them to see their contribution and role in the work to ensure continuous improvement.
• Works with staff and physicians to develop and implement objectives for the provision of safe and effective patient care.
• Works with leadership on outreach schedules and access, equipment standardization, quality improvement initiatives and staffing models.
• Works with leadership on coordinating provider hospital schedules and work, as applicable.
• May act as a liaison between hospital and clinic operations.
• Evaluates the effectiveness of policies and procedures and make recommendations for change.
• Understands and applies change management and improvement methodology.
• Partners with dyad partner to leverage care integration strategies and ensure seamless patient care.
• Skilled in the development of leaders at the site to manage staff and performance issues, when applicable.
• Identifies and acts on opportunities to improve patient experience.
• Leads new patient experience initiatives.
• Ensures staff and providers have knowledge of and access to patient experience feedback and initiatives.
• Empowers and trains staff to resolve patient concerns and create a mindset of service recovery.
• Addresses site-level patient concerns that need to be escalated.
• Partners with lead provider to deliver results on provider patient experience performance.
• When applicable, partners with independent contractors and providers to meet operational needs while supporting relationship between both parties.
• Financial. Accountable for management of site(s) financials, managing operating expenses, and productivity for overall program performance.
• Proactively reviews reports to assess and problem solve to align operating expenses and productivity.
• Identifies and plans for future capital needs and growth in partnerships with service line leadership.
• Ensures proper revenue cycle management workflows are in place and maintained.
• Collaborates with lead provider to manage provider productivity.
• Safety, Risk Management and Compliance. Accountability with dyad partner to lead and develop a culture of safety and focus on High Reliability Organization.
• Ensures adherence to all safety, risk and compliance policies and procedures; Oversight of supervisors to ensure site is compliant with state regulations (hazardous waste, MNVFC, DME, etc.).
• Observes drills as appropriate to gauge level of preparedness and proactively address gaps.
• Participates in site safety meetings, rounding, audits and events as appropriate.
• Ensures program accreditation and regulatory requirements are met, when applicable.
• Actively participates in regulatory audits when need arises.
• Responsible for ensuring any regulatory and accreditation expectations have been met.
• Executes standards for practice management in specialty.
• Collaboration and Team Work. Seeks opportunities to promote development and growth as a leader including meeting facilitation and representation locally, and across the system and Allina Health Group.
• Shares best practices within region and across business units.
• Models and promotes collaboration within business unit, between depts./staff/providers, and patients / customers to achieve results and improve performance.
• Overcomes barriers, creates internal and external relationships to meet both company and community needs.
• Ensures staff and key stakeholders are involved in timely communications and information sharing.
• Strategic and Program Planning. Develops new clinical service line programs and services.
• Implements growth plans within their department(s).
• Sets up new program sites with service line leadership as access expands.
• Develops and executes strategic planning and business development for programs and services for their location(s).
• Provides oversight for the implementation of new programs and services at their location(s).
• Collaborates with leadership to plan, implement and manage operational initiatives and tactical plans, tracking operations performance against key performance indicators.
• Reviews and analyzes dashboards and reporting templates to highlight performance, including variances.
• Develops business plans for new programs, services and markets and enhance existing programs in order to grow the local market share.
• Manages relationships with leaders, providers, and external partners to gain confidence and engagement in strategic and operational initiatives.
• Participates in decision-making activities with executive management, internal and external stakeholders.
• Other duties as assigned.

Benefits

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager