Specialty Claims Adjuster II

Hagerty

1d•Hybrid

About The Position

Hagerty is a company built by drivers for drivers, dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. They are the world’s largest insurer of collectible and enthusiast vehicles, home to the Hagerty Drivers Club, and operate a Marketplace business, host driving events, and produce automotive journalism. As a Claims Specialty Adjuster II, you will efficiently and effectively manage assigned claims through timely investigation, evaluation, and negotiation, working under limited supervision using company best practices. This role involves making appropriate decisions regarding coverage, settlement, and liability within your authority. The Specialty Adjuster II handles a variety of complex claims including fire, theft, vandalism, specialty products, collision (1st and 3rd party), shop damage, and special investigations. Responsibilities include investigating coverage, evaluating and settling damages, resolving claims in a timely manner, taking recorded statements, reviewing policies, settling total losses, and writing Reservation of Rights and Coverage disclaimer letters when appropriate. The person in this role is expected to take ownership of their personal brand, maintain professionalism, and work effectively both individually and within a dynamic team.

Requirements

Must be detail oriented and show a high level of accuracy.
Excellent verbal and written communication skills.
Knowledgeable in insurance products and expertise.
Exercise decisiveness and execution within their authority.
Must have ability to work individually and as a team.
Ability to maintain confidential information.
Strong problem-solving skills.
Strong time management and organizational ability.
Must possess a keen interest in self-development.
Needs to be reliable, accountable, and trustworthy.
Must be able to motivate and lead others.
Demonstrate proficiencies with computer software & multitasking.
Must maintain impeccable attendance.
Must be licensed and bondable.

Responsibilities

Makes timely and appropriate contacts with necessary parties, determines, and completes appropriate level of investigation for coverage determination.
Determines exposure, establishes adequate initial reserves, and makes timely adjustment to reserve(s) as required.
Determines settlement value and negotiates proper settlement of claims within authority.
Provides recommendations for settlement and disposition of claims exceeding authority level.
Works closely with the Special Investigation Unit (“SIU”) on claim investigations.
Pursues subrogation when appropriate.
Handles first party auto property damage losses and occasionally third-party property damage losses.
Demonstrates strong negotiating skills.
Controls expenses and expense reserves on storage, towing, appraisals, vendors, or legal counsel.
Problem solves complaints or questions.
Demonstrating technical learning and skill.
Exemplifies strategic agility.
Submit timely large loss reports and occasional Large Loss reporting.
Maintaining stellar customer service tracked through company metrics.
Handles claims for fire, vandalism, theft, complex coverage in personal lines and working in tandem with the SIU to complete thorough investigations in order to determine coverage, liability, and settlement.
Meets or exceeds individual goals to help the department reach its targets.
Making appropriate coverage and/or settlement decisions.
Setting timely reserves.
Consistently produces quality work product.
Analyzes facts to justify the assistance of SIU, engineers, investigators, or legal counsel.
Ability to take quality recorded statements from many parties.
Identifies Red Flags.
Ability to write accurate Reservation of Rights letters and Coverage declinations.
Manages expenses.
Pursues recovery as applicable.
Fueling engagement within the team and department.