Specialty Associate - Wheaton Plaza

JCPenney • Wheaton-Glenmont, MD

450d • $35,880 - $53,830

About The Position

The Specialty Associate at JCPenney plays a crucial role in driving sales growth through exceptional customer service and in-depth product knowledge. This part-time position focuses on building clientele, meeting sales goals, and maintaining a clean and organized store environment. Associates are expected to engage with customers, promote products, and support various operational tasks to enhance the shopping experience.

Requirements

• Strong customer service skills and ability to build relationships with customers.
• Ability to meet sales goals and productivity standards.
• Effective communication skills to inform customers about products and services.
• Teamwork and collaboration skills to work with colleagues effectively.
• Problem-solving skills to address customer issues and improve the shopping experience.

Nice To Haves

• Previous retail experience is a plus.
• Familiarity with inventory processes and merchandise management.

Responsibilities

• Greets and assists customers in finding products and delivers exceptional customer service.
• Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products.
• Meets or exceeds sales goals and productivity standards.
• Partners with team members and actively listens to all customer issues.
• Promotes FindMore, assists with credit, reward, and gift card programs, and engages customers to support the company's credit application process.
• Participates in inventory process and all merchandise transfers, return to vendor/warehouse, and defective merchandise.
• Maintains sales floor recovery process to ensure a clean and organized store environment.
• Completes pricing and signing processes in specialty businesses.
• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role.

Benefits

• Medical/dental/vision insurance
• Term life insurance
• Paid vacation/holidays
• 401(k) with company match
• Associate discount on JCPenney merchandise
• Additional compensation for working on designated holidays.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees