Specialty Associate - Turtle Creek Mall

JC Penney • Hattiesburg, MS

136d

About The Position

As a Specialty Associate you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goal.

Requirements

• Ability to solve problems and make smart decisions that drive sales, profit or customer service.
• Ability to execute work efficiently and effectively.
• Ability to inspire strong performance in yourself and others.
• Ability to provide great customer service.
• Ability to cooperate and build positive, inclusive and respectful relationships.
• Accountability for actions and outcomes.
• Proactive in finding ways to improve the customer experience.
• Confidence and courage to do what's right.
• Ability to take action with energy and urgency.

Responsibilities

• Greets and assists customers in finding products and delivers exceptional customer service.
• Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products to customers.
• Meets or exceeds sales goals and productivity standards.
• Partners with team members and actively listens to all customer issues.
• Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
• Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
• Maintains sales floor recovery process to ensure a clean and organized store environment.
• Completes pricing and signing processes in specialty businesses.
• Supports company shrink and safety initiatives.
• Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.

Benefits

• Competitive benefits package including medical/dental/vision.
• Term life insurance.
• Paid vacation/holidays.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for associates scheduled to work on designated holidays.

What This Job Offers

• Career Level: Entry Level
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 5,001-10,000 employees