Specialized Travel Consultant- Sullivan & Cromwell

American Express Global Business Travel • New York, NY

6d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. American Express Global Business Travel (Amex GBT) is seeking a Dedicated Specialized Travel Consultant to provide exceptional, high-touch travel management support to Sullivan & Cromwell. This role serves as the primary point of contact for key client stakeholders and travelers, balancing strategic client relationship management with hands-on traveler care. The successful candidate will be instrumental in ensuring seamless travel experiences while maintaining operational excellence and client satisfaction.

Requirements

• Minimum 5 years of travel industry experience (Law Firm Experience Highly Preferred)
• Proficiency in Sabre GDS with demonstrated expertise
• Case email (Salesforce) experience and comfort with travel management systems
• Client-facing online booking tool support experience
• Excellent communication skills – both written and oral
• Strong problem-solving abilities with capacity to identify root causes and recommend solutions
• Demonstrated leadership skills with ability to mentor and train others
• Proven ability to manage multiple projects simultaneously in a well-organized manner
• Strong attention to detail and analytical skills specific to travel operations
• Ability to work effectively under pressure while maintaining flexibility and composure
• Excellent interpersonal skills and relationship-building capabilities
• Deep understanding of travel operations, systems, and industry best practices
• Commitment to excellence with drive to exceed role requirements and achieve results

Responsibilities

• Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
• Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
• Provide responsive support to Committee members and their assistants with travel bookings
• Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class) Seat charges Refunds Accounting reconciliation emails
• Manage third-party billing and secure hotel folios for client reconciliation
• Update and maintain accurate travel profiles through Connect Profile
• Manage rooming lists and event logistics from initiation through completion
• Provide Sabre GDS system support and technical guidance to travel consultants
• Assist with mid-office QC rejects and ticketing inquiries
• Assist supervisor with orientation and onboarding of new team members
• Provide guidance on travel operations specific to Sullivan & Cromwell SOP
• Support team members across all aspects of the client account
• Perform daily updates to Out of Office messaging
• Proactively follow up on all outstanding issues and concerns

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed