Specialized Travel Consultant (Amex GBT Ovation)
About The Position
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. With Amex GBT Ovation, our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT Ovation. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!
Requirements
- Previous experience in travel (preferably corporate business travel) and comprehensive understanding of fares and ticketing rules for car, air, and hotel
- Passion for excellence in providing white glove VIP service, including proactive anticipation of needs
- Native GDS expertise (Sabre)
- Professional communication (written and verbal)
- Strong attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently
- Teamwork and openness to feedback
- Please be flexible and prepared to work a pre-determined shift any time between 12 PM and 11 PM eastern time Monday to Friday.
Responsibilities
- Advise and arrange travel for VIP corporate business customers (both individuals and groups)
- Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
- Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
- Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics
Benefits
- Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
- Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
- Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
- We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
