Specialized Equipment Field Technician

RHI Magnesita•Hammond, IN

5d•Onsite

About The Position

As a Specialized Equipment Field Technician with RHI Magnesita, you’ll play a vital role in installing, maintaining, and commissioning specialized refractory maintenance and application machinery at customer sites. You’ll be the go-to expert for troubleshooting, repairs, and ensuring our equipment operates safely and efficiently. You’ll also support and train local service technicians, helping us deliver world-class service to our customers. Required travel up to 70% to client sites for machine installation and maintenance. The coverage territory for this position is the entire continental U.S. with the main focus being the southern U.S.

Requirements

Ability to travel up to 70%.
2+ years in machine installation, commissioning, or maintenance.
Mechanical/Electrical Technician (emphasis on Electrical).
Maintenance and materials application experience.
Customer service skills.
Basic automation and PLC/VFD knowledge (programming not required).
Proficiency in MS Office (Excel, Word, Outlook, Teams).

Responsibilities

Execute installation, maintenance, and commissioning of specialized machinery at customer sites.
Identify training needs and implement plans for local service technicians.
Report machine conditions and spare parts status to your supervisor.
Troubleshoot and repair specialized and standard machines as needed.
Ensure all machinery and equipment are safe and operational, with no risk to health or safety.
Coordinate technical support from third parties for repairs and maintenance.
Provide technical acceptance and commissioning of new machines.
Train machine operators and implement preventive maintenance routines.
Collaborate with sales teams, site personnel, and the local shop for team development.
Uphold company policies, department goals, and safety rules at all facilities.
Drive continuous improvement and take ownership of assigned work.