Specialized Billing Administrator

Airgas

90d

About The Position

The Specialized Billing Administrator is responsible for the customer billing that falls outside the scope of normal retail operations. This area of business includes, but is not limited to the management of the Cylinder Lease Program, Progressive Pay Invoicing, and may be asked to assist with Digitally Integrated/Special Handled accounts. Working closely and collaboratively with the Specialized Billing Supervisor as well as the end user Customer, Branch personnel and Leadership this position achieves a high level of customer service, accuracy in billing, timeliness in maintenance, and process improvements. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.

Requirements

• High school diploma required.
• Some college-level coursework in accounting or business is desired.
• In lieu of college coursework, customer service experience preferably in an office setting.
• Strong proficiency in Microsoft Office and Google Suite, specifically in Excel/Google Sheets to include pivot tables, macros and data links.
• Knowledge of ERP systems, preferably in SAP.
• Familiar with continuous improvement principles and tools.
• Capable of researching and analyzing data with the ability to identify reasons for trends and anomalies.

Nice To Haves

• Billing Experience Highly Preferred!
• Limited, periodic travel may be required.
• Able to work extended hours as needed to meet required deadlines.

Responsibilities

• Drive continued improvement in safety, quality and efficiency initiatives.
• Process renewals, specialized orders and verify billing.
• Respond to various forms of communication pertaining to requests for updates, working through an issue, resolving a dispute, or making recommendations.
• Analyze data, the customer requirements and requests and takes appropriate measures to update the operating system.
• Perform daily audits to ensure customer satisfaction and data integrity.

Benefits

• Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance.
• Vacation, Sick, Paid Holidays.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Progressive parental leave package offering generous paid time off for the birth or placement of children.
• Discounted college tuition for employees’ dependents.
• Airgas Scholarship Program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees