Specialized Agent

Desjardins • Town of Granby, NY

131d

About The Position

As a Specialized Agent, you assist with needs analysis as well as training logistics and delivery. You help with quality assurance by sharing your expertise throughout the product/service delivery process. You serve as technical expert and provide discipline-specific support for your unit’s activities, initiatives and processes. The ability to tailor your approach as needed is therefore essential. You research and analyze processes, information management and data processing. You draw on your sound decision-making skills to solve technically complex problems and recommend ways to change or adjust methods and procedures to make them as effective and efficient as possible.

Requirements

• College diploma in a related field
• A minimum of three years of relevant experience
• Knowledge of French is required
• Decision quality
• Situational adaptability

Responsibilities

• Serve as resource person and provide technical support for complex operational issues
• Help evaluate training needs and identify and validate training approaches, tools and content
• Carry out specialized technical studies, research and analysis
• Submit solutions and action plans
• Roll out and maintain software and manual and automated processes
• Train users
• Prepare technical notes to enhance the skills and knowledge of team members
• Help practitioners follow your unit’s standards and processes and use its business solutions, tools and systems

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees